Frost & Sullivan Award for Customer Value Leadership of the Year in the quality compliance, manufacturing productivity and statistical process control market is presented to Minitab Inc. in recognition of its ability to not only offer a software product, but also play a broader role in guiding customers in aligning manufacturing with Six Sigma and lean initiatives.
Through its solution offerings, Minitab has been able to aid its customers in optimally utilizing its resources and deriving maximum profit.
"Minitab’s core product is its statistical software, but it has also demonstrated a high level of competence in offering related products, training, and guidance-based services that play an important role in boosting the value proposition it offers its customers," says Frost & Sullivan Research Analyst Sashankh Kale. "The company has over the years displayed a commitment to offer "something extra" along with its solution package, thus gaining significantly in terms of obtaining repeat business and loyalty from customers."
Using the Minitab packages, customers have been able to achieve a greater degree of standardization in their quality improvement projects, which in turn has made these projects easy to supervise and manage. This has minimized the amount of resources required to complete individual projects and saved companies time and money at the overall project level.
In addition to reducing costs, Minitab software has enabled project leaders to easily access more information at various crucial stages of a project, allowing them to make more informed decisions. Minitab’s wide set of customer services and allied support activities are other competitive advantages that differentiate it from other participants. The company boasts of a strong technical support suite that provides free assistance to its users and helps identify customers’ most recent requirements, thereby obtaining their confidence. Minitab’s recently released Minitab® 15 Statistical Software includes very useful enhancements, such as probability distribution plots, broader Gage R&R capabilities, the ability to attach formulas to columns in the worksheet and the latest reliability methods for forecasting future warranty claims.
"Minitab has also been keenly focusing on helping customers meet the challenges they face in analyzing data for quality improvement by expanding its training services," notes Kale. "In addition to public and on-site courses, the company recently began offering personal mentoring and e-learning with Quality Trainer by Minitab™ - all aimed at helping customers understand how to use the software effectively to get the real job done."
Along with such successful initiatives, Minitab has very commendably managed to increase the value Six Sigma can provide its clients by developing a new software package - Quality Companion 2 by Minitab™. Quality Companion standardizes and streamlines Six Sigma project workflow, which results in projects with more significant and comprehensive gains.
The company firmly believes that the best way to ensure its growth and long-term success is to grow along with its clients. In putting this principle into practice, Minitab has launched Minitab Statistical Software, its flagship product, in French, German, Japanese, Korean and Simplified Chinese.
Each year Frost & Sullivan presents this Award to the company that has demonstrated excellence in customer value leadership within the industry. The recipient company has shown tremendous responsiveness to customer needs and has continually focused on long and short-term customer profitability goals. In addition, the recipient company demonstrated flexibility in tailoring their product offerings to suit customer businesses.
Frost & Sullivan Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research in order to identify best practices in the industry.
About Minitab, Inc.
Minitab, Inc. is one of the world's leading developers of statistical analysis and process improvement software and services. Minitab Statistical Software has been used to implement virtually every major Six Sigma deployment in more than 80 countries. Quality Companion by Minitab is the package professionals use to plan and execute quality improvement initiatives around the world.
Minitab also provides Training by Minitab™ and Technical Support by Minitab™, services that underscore the company's reputation for delivering outstanding, customer-focused solutions. Distinguished companies that rely on Minitab include Toshiba, 3M, Honeywell International, Wachovia, DuPont, Samsung and leading Six Sigma consultants.
Minitab, Inc. is headquartered in State College, Pa. It operates offices in the United Kingdom, France, and Australia, and has additional representatives throughout the world.
About Frost & Sullivan
Frost & Sullivan, a global growth consulting company, has been partnering with clients to support the development of innovative strategies for more than 40 years. The company's industry expertise integrates growth consulting, growth partnership services, and corporate management training to identify and develop opportunities. Frost & Sullivan serves an extensive clientele that includes Global 1000 companies, emerging companies, and the investment community by providing comprehensive industry coverage that reflects a unique global perspective and combines ongoing analysis of markets, technologies, econometrics, and demographics.