Aspect Software, a leading provider of fully-integrated consumer engagement, workforce optimization and self-service solutions today announced it has won the 2016 Asia Pacific Frost & Sullivan Award, Outbound Systems for the fifth year in row.
This award is given to the company that has demonstrated excellence in capturing the highest market share within its industry in a specific year. The award recognizes the company’s commitment to continuously evolve and remain a leading participant in the Contact Center Applications industry by adopting technologies and trends that help businesses prosper.
Jagannath Narendran, Senior Vice President, Aspect Software, Asia said: “We wouldn’t have been able to achieve this award and increase our market share without the support of our customers and partners.
“The company has gone through a period of transformation in recent times by taking a perspective on the customer experience and applying this through innovation in cloud contact centre to build a strong and growing customer base.
“As a result, Aspect is experiencing continued growth across industry sectors including the financial services sector, outsourcing, travel and telecommunications for our solutions,” he said.
The 2015 Asia Pacific Frost & Sullivan Award, Outbound Systems was also awarded to Aspect Software for its leadership in continuing excellence in product innovation and enhancing customer value. Aspect Software leveraged its strength in this segment to grow market share for its other suite of applications, including Aspect’s Unified IP solution, also positioned as an “Outbound Dialer”.
Shilpi Puri, Senior Director, Strategic Alliances and Partners, Asia & Middle East said: “Aspect has maintained its market leadership by engaging customers to address specific needs and by opening up new opportunities across a range of market sectors. By creating bespoke solutions for more traditional outbound segments, we have been able to leverage our key strengths, offering customers innovative solutions.”
Krishna Baidya, Head of Customer Contact Research, ICT Practice, Asia Pacific, Frost & Sullivan said: "Aspect, a pioneer of contact center solutions such as intelligent ACD and outbound dialing systems, continued its legacy of innovation to bolster a complete suite of customer engagement solutions delivered either on the cloud, or on premise.
“The company’s Unified IP outbound product offers enterprises a flexible multichannel solution with proactive contact capabilities to address their specific business needs while adhering to compliance requirements.
“Aspect’s proven capabilities, expansive partner network in the region, proactive engagement and emphasis on value creation for its customers are well backed by excellent customer support services. Such approach helped the vendor strengthen its position not only in its traditional markets but also gain footholds in emerging markets across geography, particularly in Australia, Japan, and India.
“These successes propelled the vendor to capture close to 25 percent of the Asia Pacific outbound systems market, an undisputed leadership position for five consecutive years, making it a worthy recipient of this recognition,” he said.
Aspect (aspect.com) helps enterprises break down the walls between people, processes, systems and data sources, allowing organizations to unite around the customer journey. By developing fully native contact center interaction management, workforce optimization and self-service capabilities within a single customer engagement center, we enable dynamic, conversational interactions and create a truly frictionless omni-channel customer experience. Leveraging the agility of our worldwide cloud infrastructure and over 40 years of industry ingenuity, Aspect conveniently and easily connects questions to answers while helping enterprises keep service levels high and operational costs contained.
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