Noble Systems Corporation, a global leader in unified contact center technology solutions, is the recipient of TMC’s “2016 CUSTOMER Contact Center Technology Award” for Noble® Inbound 100. The award is presented by Customer magazine.
Noble Inbound 100 expressly serves inbound enterprises, in an offering that is 100% inbound, 100% complete, and comes with a 100% Uptime SLA. Inbound 100 presents a streamlined user experience in the most extensive solution from a single vendor, wrapping all of the tools businesses need to improve the customer experience, increase speed of service, and reduce costs into a single-source, unified system. Inbound 100 is the ideal all-in-one solution for inbound-centric enterprises, including customer service, direct response, help desk, order processing, and more, and is available for both premise and cloud deployments.
“We have delivered Inbound contact center solutions for more than 25 years, and Inbound 100 leverages our expertise in a special offer to serve today's Inbound contact centers with everything inbound organizations need to provide a better customer experience,” said Chris Hodges, senior VP sales and marketing. “With our exclusive SmartAccept and SmartRecover features to increase service levels and reduce costs, and a 100% SLA guarantee that is unmatched in the industry, we are confident that this is the best inbound solution in the marketplace. We are honored by TMC’s acknowledgment of our ongoing commitment to help companies improve the customer experience.”
“Congratulations to Noble Systems for being awarded a 2016 CUSTOMER Contact Center Technology Award. Noble Inbound 100 has been selected for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize their achievement.”
This 11th-annual Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries. Results of the 2016 CUSTOMER Contact Center Technology Award will be published in the July/August edition of CUSTOMER magazine.
About Noble Systems
Noble Systems Corporation (noblesystems.com) is a global leader in the customer communications industry, providing innovative solutions for Unified Communications, Workforce Management, and Analytics. Tens of thousands of agents at 4,000+ client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of inbound, outbound and blended omnichannel communications, strategy planning, and resource management tools for companies of all sizes. Our premise, cloud, and innovative premise/cloud hybrid platforms include ACD, predictive dialing, blended processing, recording and monitoring, IVR, messaging, interaction analytics, decisioning, and workforce management.
About Customer magazine and TMC
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry.
TMC (tmcnet.com) is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, IoT Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading business technology event, as well as numerous other industry events (visit TMC Events for a complete listing).