Based on its recent analysis of the Voice over Internet Protocol (VoIP) access and session initiation protocol (SIP) trunking services industry, Frost & Sullivan recognizes Level 3 Communication with the 2016 North America Frost & Sullivan Award for Product Leadership. Level 3 Communication’s refined VoIP and SIP trunking product, Voice Complete, simplifies service deployment and management for businesses. It bundles local and long-distance calling services with the IP features and functionalities that are most in demand. It has clearly made a mark for itself with value-added services such as shared concurrent call paths, disaster recovery and business continuity options, geographically-independent telephone numbers, and a simplified migration path from time division multiplexing (TDM)-based solutions to native IP-based SIP trunks.
Unlike its competitors, which often develop myriad voice services under an equal number of brand and product names, Level 3 has integrated all its VoIP access and SIP trunking services into the Voice Complete product line. This product suite is ideal for medium- to large-size businesses that either have multiple locations or high bandwidth data needs. The customers also tend to have on-premises unified communications platforms across business sites and have a dispersed workforce, which necessitates the dynamic sharing of voice resources. Voice Complete’s broad feature set ably addresses these requirements, making it the solution provider of choice among elite end users.
Level 3’s multiprotocol label switching (MPLS) and carrier Ethernet data services deliver secure and reliable VoIP services, enabling Voice Complete to provide on-network quality of service (QoS) with minimal latency. Furthermore, by leveraging its extensive network it promises superior uptime guarantees, which positively impacts its service level agreements.
“With the Voice Complete solution, customers can access their domestic phone number anywhere on Level 3’s network. This not only allows a highly mobile workforce to stay connected, but also helps businesses ensure that E911 and emergency services are available to users at their current location,” said Frost & Sullivan Industry Analyst Michael Brandenburg. “Besides, customers can connect legacy telephony platforms and applications to Voice Complete without additional hardware, which gives them the QoS of a SIP-based trunking service and the lifecycle of legacy or proprietary applications.”
Being a single product line, Voice Complete presents operational efficiencies in the deployment and management of voice services. It does not require multiple billing and operational platforms, which creates opportunities for the implementation of best practices and process improvements in Level 3’s daily operations.
Level 3 has designed its Voice Complete service to be both highly scalable and highly repeatable. Repeatability is particularly crucial to Level 3’s growth plans, as the company will be able to apply its experiences in regions outside North America and offer accelerated deployment times to new customers in existing territories. Additionally, Level 3’s leadership position in the data services market generates numerous pull-through opportunities for its entire set of services, including Voice Complete.
“Level 3 positions itself as a competitive alternative to both the incumbent telecommunications providers and the over-the-top VoIP providers in the medium-to-large enterprise space,” noted Brandenburg. “The company’s reputation as a provider of data network, content delivery, data center, cloud, and managed services has gone a long way in promoting its VoIP access and SIP trunking solutions among Tier I and Tier II enterprises.”
Each year, Frost & Sullivan presents this award to the company that has developed a product with innovative features and functionality that is gaining rapid acceptance in the market. The award recognizes the quality of the solution and the customer value enhancements it enables.
Frost & Sullivan Best Practices awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research to identify best practices in the industry.
About Level 3 Communication
Level 3 Communications, Inc. (level3.com) is a Fortune 500 company that provides local, national and global communications services to enterprise, government and carrier customers. Level 3’s comprehensive portfolio of secure, managed solutions includes fiber and infrastructure solutions; IP-based voice and data communications; wide-area Ethernet services; video and content distribution; data center and cloud-based solutions. Level 3 serves customers in more than 500 markets in over 60 countries across a global services platform anchored by owned fiber networks on three continents and connected by extensive undersea facilities. Level 3 services are provided by subsidiaries of Level 3 Communications, Inc.
© Level 3 Communications, LLC. All Rights Reserved. Level 3, Level 3 Communications, Level (3) and the Level 3 Logo are either registered service marks or service marks of Level 3 Communications, LLC and/or one of its Affiliates in the United States and elsewhere. Any other service names, product names, company names or logos included herein are the trademarks or service marks of their respective owners. Level 3 services are provided by subsidiaries of Level 3 Communications, Inc.
Some statements made in this press release are forward-looking in nature and are based on management's current expectations or beliefs. These forward-looking statements are not a guarantee of performance and are subject to a number of uncertainties and other factors, many of which are outside Level 3's control, which could cause actual events to differ materially from those expressed or implied by the statements. Important factors that could prevent Level 3 from achieving its stated goals include, but are not limited to, the company's ability to: increase revenue from its services to realize its targets for financial and operating performance; develop and maintain effective business support systems; manage system and network failures or disruptions; avert the breach of its network and computer system security measures; develop new services that meet customer demands and generate acceptable margins; manage the future expansion or adaptation of its network to remain competitive; defend intellectual property and proprietary rights; manage risks associated with continued uncertainty in the global economy; manage continued or accelerated decreases in market pricing for communications services; obtain capacity for its network from other providers and interconnect its network with other networks on favorable terms; successfully integrate future acquisitions; effectively manage political, legal, regulatory, foreign currency and other risks it is exposed to due to its substantial international operations; mitigate its exposure to contingent liabilities; and meet all of the terms and conditions of its debt obligations. Additional information concerning these and other important factors can be found within Level 3's filings with the Securities and Exchange Commission. Statements in this press release should be evaluated in light of these important factors. Level 3 is under no obligation to, and expressly disclaims any such obligation to, update or alter its forward-looking statements, whether as a result of new information, future events, or otherwise.
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