PRZOOM - /newswire/ -
Bengaluru, Karnataka, India, 2016/06/27 - PGBS a renowned name in sphere of providing call center solutions either multilingual or bilingual has now increased its multilingual call center support capabilities by providing support in more than 50 international as well as regional languages.
ProGlobalBusinessSolutions with its declaration of enhanced multilingual call center services is again making headlines. The company announced that it is now fortified with enough resources to exceptionally support up to 50 languages that includes several of the East European, Middle East and South East Asian languages.
"We have always taken care of assuring complete assistance to customers in all possible ways. For us, quality is very important and hence we offer only those services about which we are cent percentage confident" said the CEO. "Now there are well experienced and properly trained experts with us who can handle even the toughest languages with ease."
Pro Global Business Solutions has a proven track record in offering support for customers in different languages, ever since it started operating. The company which started with supporting just a few languages now offers its services in East European languages like Russian, Polish, Czech, Romanian, Hungarian, Latvian and Georgian etc., Middle East languages such as Arabic, Persian, Berber, Turkish and Kurdish etc. as well as South East Asian languages including Mon-Khmer, Malay, Khmer, Burmese, Javanese, Sudanese and Vietnamese etc.
The company understands the relevance of periodically training its executives. No matter how much expertise they have, refining skills is vital. They have to be updated with latest trends and technologies in multilingual call center services. There are experts with the company who are well acquainted with the cultural nuances as well as customer psychology and behavior patterns in different geographical locations. They train the executives in light of that and this is important for the caller to get comfortable in the conversation. Customers feel more valued and this can pave way for increased conversion rates and loyalty.
"We have already devoted certain fraction of company profits solely for providing quality training for our contact center executives. This is what we consider inevitable, not just for the growth of our company but it is an obligation we have towards our workforce. Training sessions provide opportunities for exchange of ideas and emergence of great strategies." said the CEO. "Our company has immensely benefited from it".
Pro Global Business Solutions (proglobalbusinesssolutions.com) is an ideal destination if you are looking forward to get quality multilingual call center support services. There are several packages and you can even get tailor-made plans suiting your need and affordability. The company takes care to accommodate the need of all section of customers.