Splunk, Inc., provider of the leading software platform for real-time Operational Intelligence, today announced that Vertu is using Splunk® Enterprise to support software development and drive improved software reliability. Real-time insights from the Splunk platform enable Vertu to identify and remove hidden faults during phone testing and improve its customer service. Watch the Vertu video and read the Vertu case study to learn more about how the company delivers better quality smartphones to its customers with Splunk solutions.
Vertu is a British manufacturer of luxury handmade mobile phones, renowned for its emphasis on style and service. The company has built a collection of exclusive smartphones, each one individually crafted, combining high quality materials, cutting-edge technology and unique user services.
“Vertu is synonymous with luxury and it’s vital that the software functionality and performance match up to the premium handset design,” said Rob Charlton, chief software engineer, Vertu. “Splunk Enterprise lets us track a number of metrics in real time from our hundreds of individual testers. We now have insight into uptime, crashes, battery stats and other product health information that we simply didn’t have before. Our product managers now take a data-led approach to deciding whether or not the phone is ready for release, ensuring that we iterate faster without compromising the level of quality our users demand.”
Using Splunk Enterprise, Vertu has been able to gain insights into other areas to support its focus on providing an excellent customer experience. Statistics around battery life and charging cycles help improve reliability across the board. Furthermore, Splunk dashboards allow employees to examine data and track trends between each software release. This data helps teams to come up with new ideas to drive performance and reliability based on evidence they did not even know about before using Splunk solutions.
“Complex infrastructures and accelerated time-to-market pressure can leave development teams struggling to deliver,” said Rick Fitz, senior vice president of IT markets, Splunk. “By adopting DevOps practices like continuous integration and deployment, organizations can get products to market more quickly and stay ahead of the competition. Splunk solutions are helping customers around the world gain valuable insight at every stage as they build, test and ship product.”
Go to the Splunk website to learn more about Splunk Enterprise.
Vertu (vertu.com) aims to deliver the world’s best luxury mobile phone experience for its customers by combining expert craftsmanship and peerless materials with innovative technology and unique services. Today, Vertu leads the market that it pioneered over a decade ago.
The Vertu range of mobile phones is made up of three distinct models Signature, Signature Touch and Aster. The Vertu Audio Collection comprises V Headphones (HP-1V) and V Speaker (SP-1V). Vertu mobile phones are handmade in England using the world’s finest materials, with each one assembled by a single craftsman.
Vertu is renowned for its curated services; a suite of carefully selected exclusive offers, content and assistance especially selected to enhance the Vertu customer’s lifestyle. At the heart of these services is Vertu CONCIERGE, offering luxury lifestyle assistance and enrichment. Vertu CONCIERGE is on-hand 24/7 to facilitate your every request. Vertu LIFE offers personalised recommendations and privileged access to experiences and events. Vertu CERTAINTY delivers security for customers, their data and their phones.
Vertu is available from around 500 stores, including 70 Vertu Boutiques, in 66 countries.
About Splunk, Inc.
Splunk, Inc. (splunk.com) is the market-leading platform that powers Operational Intelligence. We pioneer innovative, disruptive solutions that make machine data accessible, usable and valuable to everyone. More than 11,000 customers in over 110 countries use Splunk software and cloud services to make business, government and education more efficient, secure and profitable.
Splunk>, Listen to Your Data, The Engine for Machine Data, Hunk, Splunk Cloud, Splunk Light, SPL and Splunk MINT are trademarks and registered trademarks of Splunk Inc. in the United States and other countries. All other brand names, product names, or trademarks belong to their respective owners. © 2016 Splunk Inc. All rights reserved.
Media Contact: Alice Crook; P: +44(0)20 3204 4353 - E: acrook[.]splunk.com.
Investor Contact: Ken Tinsley; P: 415-848-8476 - E: ktinsley[.]splunk.com.