RingCentral, Inc., a leading provider of cloud business communication and collaboration solutions, today announced that New Relic, an industry leading software analytics company, will expand its RingCentral deployment globally, including the implementation of RingCentral Contact Center™. New Relic currently uses RingCentral as its cloud communications solution, and the company has plans to expand its rollout of RingCentral Office® domestically and internationally, also selecting RingCentral Contact Center™ to support its global customer base.
“New Relic has used RingCentral for a couple of years now and the company has been a true partner, helping us leverage its cloud-based solution and continually supporting our needs as a global business,” said Philip Luedtke, Senior Director of IT, New Relic. “By using RingCentral’s platform, we have access to rich features, a convenient mobile app that empowers our distributed workforce, and a highly scalable and flexible solution.”
After a multi-vendor review of cloud contact center solutions, New Relic determined that RingCentral Contact Center™ was the ideal solution and the best fit for the company’s overall business requirements for engaging customers with a more reliable and feature-rich offering than other solutions in the market.
“We aim to provide a VIP experience for New Relic customers and that requires a comprehensive contact center solution with reporting, analytics, queuing, and call distribution, along with all of the other baseline features that our team expects,” said Luedtke.
As a software analytics company, New Relic has high standards and expectations for its cloud phone system to provide detailed reporting and analytics capabilities. RingCentral solves this need for New Relic, giving the company intuitive, graphical dashboards and reporting to analyze calling insights and manage performance.
“We’re proud to say that RingCentral has provided a best-in-class business communications solution for New Relic,” said Mitch Tarica, Vice President of Commercial Sales at RingCentral. “We’ve proven our ability to offer centralized management, scalability, and detailed reporting while giving New Relic employees feature-rich communication solutions that can be used across any device. New Relic’s plans to roll out RingCentral further across its organization, expand its deployment internationally, and add RingCentral Contact Center™ is great validation of the service and support we are providing their team.”
RingCentral, Inc. (ringcentral.com) is a leading provider of cloud-based business communications and collaboration solutions. RingCentral’s cloud solution is easier to manage, and more flexible and cost-efficient than legacy on-premises communications systems. It meets the needs of modern distributed and mobile workforces spanning SMB to Enterprises globally. RingCentral, Business Communications Made Simple. RingCentral is headquartered in Belmont, Calif. RingCentral, RingCentral Office, RingCentral Contact Center, and the RingCentral logo are trademarks of RingCentral, Inc.