Verint® Systems, Inc. today announced that a leading U.S.-based mortgage services provider has extended its investment by deploying additional Verint Workforce Optimization™ (WFO) and Customer Analytics™ solutions to further its focus on customer and employee engagement and satisfaction.
Based on successes using Verint WFO solutions that include quality management, workforce management and eLearning, the mortgage services provider saw an opportunity to take the software’s impact further into its customer service operations. This led to an additional investment in Verint analytics solutions including speech analytics and desktop and process analytics along with performance management in mid-2015.
Leveraging the combination of its growing Verint solution set, the mortgage services provider has greater visibility into trends, opportunities and the root causes prompting customer calls. The Verint solutions also help the organization adhere to new and existing data privacy requirements. Additionally, by leveraging advanced analytics, it gauges the configuration, navigation paths and usage of employee desktop systems and processes to help agents excel in their jobs and serve customers even more effectively. With these complementary capabilities, the mortgage services provider can take a proactive and pointed approach to enhance efficiency; reduce liability and costs; and improve the overall customer experience.
About Verint Systems, Inc.
Verint® (verint.com) is a global leader in Actionable Intelligence®, which has become a necessity in a dynamic world of massive information growth. By empowering organizations with crucial insights, Verint solutions enable decision makers to anticipate, respond and take action, and make more informed, effective and timely decisions. Our solutions are designed to address three important areas of the actionable intelligence market: customer engagement optimization; security intelligence; and fraud, risk and compliance. Verint’s vision is to create A Smarter World with Actionable Intelligence®, and today, more than 10,000 organizations in over 180 countries including over 80 percent of the Fortune 100 already benefit from this vision.
This press release contains "forward-looking statements," including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2015, our Quarterly Report on Form 10-Q for the quarter ended October 31, 2015, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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