GuestLogix, Inc., the leading global provider of ancillary-focused merchandising, payment and business intelligence technology to airlines and the passenger travel industry, today announced a 3+ year renewal agreement with Sun Country Airlines to continue supporting the US-based carrier’s inflight food and beverage retailing. Under the terms of the agreement, GuestLogix will also replace the carrier’s traditional POS handheld devices with its next-generation iOS-version retail platform and payment peripherals for use with the iPhone 6 Plus. This fleet-wide technology refresh will also be accompanied by continued deployment of the Company’s Global Payment Gateway™ to provide added fraud management capabilities. This signing demonstrates GuestLogix’ commitment to innovation and customer satisfaction, and protects the Company’s footprint in the Americas.
“GuestLogix is focused on the continuous development of innovative retail solutions that will meet the needs of our customers and the global passenger travel industry today and into the future,” said John Gillberry, Chief Executive Officer, GuestLogix. “By transitioning to our next-generation mobile point-of-sale solution, Sun Country will not only continue to leverage the industry’s most secure retail and payment solutions on the market, but ensures continued crew efficiency and focus on customer service excellence. We look forward to continuing to serve Sun Country’s retailing needs as well as to earning its ongoing trust, so the airline can remain focused on providing a memorable and pleasant experience to its passengers.”
Sun Country Airlines, operating in the United States since the early 1980s, currently serves 35 destinations, mainly from its hub at Minneapolis-St. Paul International Airport. The carrier first became a customer of GuestLogix in 2012 when the airline opted to implement the Company’s handheld POS technology and retail platform to manage the acceptance of credit cards for onboard retail purchases.
“Operating in a quickly changing landscape means looking to the future and assessing technologies that will support our evolving initiatives and customer service standards,” said Eric Curry, VP - Sales and Customer Experience, Sun Country Airlines. “Enabling smooth, efficient, and secure payments for food and beverage retailing onboard our aircraft is the goal of our relationship with GuestLogix, and we have been pleased with the service we have received to date. We were happy to learn that GuestLogix offers the same level of payment security and flexibility via mobile retail platform and payment sleeve, and are excited to implement this advanced technology onboard.”
In addition to implementing GuestLogix’ next-generation retail solutions, Sun Country will also be equipped with GuestLogix’ Global Payment Gateway to further protect against payment fraudulence, benefitting both the airline and its passengers. Furthermore, with the introduction of consumer grade devices onboard, the airline is also presented with potential to leverage the devices for other uses in the future, including storage of digital flight manuals, training modules, and documenting various customer, aircraft and flight-related cases.
“This agreement demonstrates GuestLogix’ leadership position and commitment to providing excellent customer service to airlines who are looking to do the same for their passengers,” said Dan Thompson, SVP Sales & Client Services, GuestLogix. “By renewing our agreement with Sun Country, we are able to deepen that relationship by deploying our newest iOS retail technology onboard their fleet of Boeing 737s. We look forward to continuing to support Sun Country’s needs, and are delighted to continue as their onboard retailing solution provider.”
This renewal agreement with Sun Country Airlines represents approximately 2.3 million passenger trips per annum for GuestLogix.
About Sun Country Airlines
Sun Country Airlines (suncountry.com) has been in business since it began as a small charter-only service for vacation flights. Since its early beginnings with 33 employees, it has grown to serve 35 destinations across the United States, Mexico, Costa Rica, and the Caribbean from its hub at Minneapolis-Saint Paul International Airport. A family-owned business, Sun Country prides itself on top notch service and has been recognized for providing it to its passengers, having been ranked in the Top Ten Domestic Airlines lists by both Travel+Leisure for five consecutive years, and by Condé Nast Travelers three years in a row.
About GuestLogix, Inc.
GuestLogix, Inc. (guestlogix.com | openjawtech.com), is a global leader in comprehensive merchandising, payment and business intelligence technology delivered to the passenger travel industry, both onboard and off-board. Bringing over a decade of expertise as the industry’s most trusted onboard transaction processing partner to airlines, rail operators and elsewhere in the passenger travel industry, GuestLogix powers the industry’s growing reliance on ancillary revenue generation. Both direct to operators as well as through partnerships with global leaders in catering, duty-free, inflight entertainment and self-service retail experts, the Company provides the payment services touching over 1 billion travelling consumers each year. On December 23, 2014, GuestLogix announced the acquisition of OpenJaw Technologies, a Dublin-based technology company focused on travel retailing innovation in the e-commerce segment. GuestLogix' global headquarters and centre for product innovation is located in Toronto, with regional offices located in Dallas, London, Dublin, Galway, Madrid and Hong Kong, and product innovation labs located in Moncton and Kraków.
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This news release includes certain forward-looking statements that are based upon current expectations, which involve risks and uncertainties associated with GuestLogix' business and the environment in which the business operates. Any statements contained herein that are not statements of historical facts may be deemed to be forward-looking, including those identified by the expressions "anticipate","believe","plan","estimate","expect","intend", and similar expressions to the extent they relate to the Company or its management. The forward-looking statements are not historical facts, but reflect GuestLogix' current expectations regarding future results or events. These forward-looking statements are subject to a number of risks and uncertainties that could cause actual results or events to differ materially from current expectations, including the matters discussed under "Risks and Uncertainties" in the Filing Statement filed on November 12, 2015 with the regulatory authorities. GuestLogix assumes no obligation to update the forward-looking statements, or to update the reasons why actual results could differ from those reflected in the forward-looking statements.