RingCentral, Inc., a leading provider of cloud business communication and collaboration solutions, today announced Home Franchise Concepts (HFC), a leader in home services and parent company to Budget Blinds®, Tailored Living®, and Concrete Craft™, has selected the RingCentral Office solution to gain unprecedented insight, mobility and efficiency for business calls for its multi-national team of over 900 franchisees across more than 1,200 locations.
RingCentral empowers HFC brands’ franchisees to work in the field, whether in their cars, at customer sites, or any other location without worrying about missing business calls. RingCentral also gives the HFC Corporate Office the ability to analyze call traffic and use localized, targeted tracking to measure the success of its marketing, promotion and ad campaigns. Previously, HFC’s franchisees used their own local phone systems rather than a centralized system. The lack of such a centralized system became increasingly complex, and did not support collaborative mobile communications for its franchisees.
"RingCentral has solved a host of our most critical business communication challenges," said Dan Harrison, Director of Information Technology, Home Franchise Concepts. “With RingCentral, our franchise owners have highly-effective mobile-first communications capabilities, and as a company we now have new insight into our key performance indicators. In addition, RingCentral is easy to set up and manage, and as we scale it across our organization the total cost of ownership decreases significantly."
All three Home Franchise Concepts brands are locally based businesses that rely on ongoing communication between prospects, customers and franchise owners. HFC brands’ franchisees are frequently on the road or in the customer’s home providing service to customers, but they must remain in touch. RingCentral helps makes it easy for this mobile workforce to be highly productive and effective using any communication device from any location at any time to keep customers satisfied.
"HFC is a great example of how RingCentral provides a powerful yet easy to use solution for mobile business communications," said Ryan Azus, Senior Vice President of Global Sales for RingCentral. "HFC brands’ franchisees can have their own dedicated business number and an innovative cloud communications platform up and running very quickly. And the HFC Corporate Office now has visibility into how those numbers are performing and which marketing tactics are getting results. This was simply not possible before implementing RingCentral."
RingCentral, Inc. (ringcentral.com) is a leading provider of cloud-based business communications and collaboration solutions. RingCentral’s cloud solution is easier to manage, and more flexible and cost-efficient than legacy on-premises communications systems. It meets the needs of modern distributed and mobile workforces spanning SMB to Enterprises globally. RingCentral, Business Communications Made Simple. RingCentral is headquartered in Belmont, Calif. RingCentral and the RingCentral logo are trademarks of RingCentral, Inc.
About Home Franchise Concepts® (HFC)
Home Franchise Concepts (homefranchiseconcepts.com), is a leader in the home services category and parent company to franchise brands, Budget Blinds®, Tailored Living®, and Concrete Craft™ and HFC’s e-commerce window coverings brand, MADEBlinds™. The Orange, Calif.-based company offers low investment, home-based/small warehouse franchise opportunities in the United States, Canada and Mexico.