Noble Systems Corporation, a global leader in unified contact center technology solutions, announced today that Noble® Compliance Appliance™ has been named as a 2016 CUSTOMER Product of the Year Award winner. The Award recognizes vendors that are advancing the call center, CRM and teleservices industries one solution at a time, and highlights products which enable users to meet and exceed the expectations of their customers.
The Noble Compliance Appliance with Lockdown enables contact centers to manually dial wireless numbers and addresses the issue of potential capacity for autodialer functionality raised by the FCC’s June 2015 Declaratory Ruling by locking out the ability to modify the software, while proactively monitoring the system and detecting changes. In its Lockdown mode, any and all methods to modify system software or functionality by the user have been removed, so the Appliance can only be used as a platform to launch manual calls. The design of Compliance Appliance with Lockdown does not include any software that will allow it to randomly generate, store or dial numbers therefore it is not capable of making automated calls and can never be modified with the ability to do so.
“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor Noble Systems with a 2016 Product of the Year Award,” said Rich Tehrani, CEO, TMC. “Its Compliance Appliance solution for TCPA wireless calling management has proven deserving of this elite status and I look forward to continued innovation from Noble Systems.”
Chris Hodges, Senior Vice President Sales & Marketing of Noble Systems, says,“Last summer’s declaratory ruling by the FCC regarding the definition of an autodialer created an even greater test for call centers to comply with the TCPA’s restrictions for contacting wireless numbers. Noble’s Compliance Appliance is a revolutionary and patented solution designed to help companies manage mobile phone contacts with a TCPA-compliant manual dial, all while keeping track of additional compliance criteria such as time zone rules, maximum attempts, and other regulatory conditions. We are honored that TMC has recognized our commitment to providing innovative solutions to today’s market challenges.”
Noble’s Compliance Appliance is available for its premise and cloud Enterprise contact center environments.
The 18th Annual Product of the Year Award winners will be published in the January/February 2016 issue of CUSTOMER magazine.
About Noble Systems
Noble Systems Corporation (noblesystems.com) is a global leader in the customer communications industry, providing innovative solutions for Unified Communications, Business Process Management and Analytics. Tens of thousands of agents at 4,000+ client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of multi-channel inbound, outbound and blended contact processing, strategy planning, and resource management tools for companies of all sizes. Our premise, cloud, and innovative premise/cloud hybrid platforms include ACD, predictive dialing, blended processing, recording and monitoring, IVR, messaging, interaction analytics and workforce management.
About CUSTOMER Magazine and TMC
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER (customer.tmcnet.com) has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry.
TMC (tmcnet.com) is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMCnet is the leading source of news and articles for the communications and technology industries. TMC produces a variety of trade events, including ITEXPO, the world's leading business technology event.