The Australian Excellence Awards, now in its 10th consecutive year, recognizes the outstanding performance of companies that have demonstrated market leadership and business innovation in their respective markets. Verint’s selection highlights its broad leadership position across the Australian contact center industry.
On an annual basis, Frost & Sullivan follows a rigorous measurement-based methodology to select its award recipients. The evaluation criteria takes into consideration a company’s market share, revenue growth, strategic and profitable partnerships/alliances, market reach and presence, and innovation and product integration.
The award, received earlier this month, reinforces Verint’s continued momentum in the Australian customer engagement center market and the company’s focus on helping customers achieve their business goals through the use of innovative customer engagement optimization solutions. The platform comprised of customer analytics, engagement management and workforce optimization solutions helps organizations enrich interactions, improve enterprise processes and optimize the workforce, as well as deliver a deeper understanding of workforce performance, operational efficiency, service processes, interaction quality and changing customer behavior dynamics.
“Frost & Sullivan believes it’s important to highlight industry best practices and acknowledge the organizations that have accomplished noteworthy achievements,” says Mark Dougan, managing director, Australia and New Zealand, Frost & Sullivan. “Our awards endeavor to identify and spotlight organizations that have delivered excellence in their respective industries, as well as spur companies to continue pushing boundaries and share best practices.”
“We’re delighted to be recognized by Frost & Sullivan for our customer engagement optimization solutions. Not only does this award recognize our leadership across the Australian market, it also underscores our commitment to providing innovative solutions that support our customers’ abilities to deliver compelling experiences and engagement with their end customers,” says Michael Stelzer, vice president, Australia and New Zealand for Verint Enterprise Intelligence Solutions™. “Additionally, we believe this honor is a nod to the exceptionally talented team we have built in this market and their focus on exceeding customer satisfaction.”
About Verint Systems, Inc.
Verint® (verint.com) is a global leader in Actionable Intelligence®, which has become a necessity in a dynamic world of massive information growth. By empowering organizations with crucial insights, Verint solutions enable decision makers to anticipate, respond and take action, and make more informed, effective and timely decisions. Our solutions are designed to address three important areas of the actionable intelligence market: customer engagement optimization; security intelligence; and fraud, risk and compliance. Verint’s vision is to create A Smarter World with Actionable Intelligence®, and today, more than 10,000 organizations in over 180 countries including over 80 percent of the Fortune 100 already benefit from this vision.
This press release contains "forward-looking statements," including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2015, our Quarterly Report on Form 10-Q for the quarter ended October 31, 2015, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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