Nextiva, an industry-leading cloud communications company, announced today that it received the 2015 North American Hosted IP Telephony and UCC Services Customer Service Leadership Award from Frost & Sullivan, a global research and consulting organization.
When scrutinizing cloud communications providers for the Customer Service Leadership Award, Frost & Sullivan evaluated two key factors Quality of Customer Service and Customer Impact. In regards to Quality of Customer Service, Nextiva’s commitment to customer empowerment, use of customer feedback, speed and timeliness of addressing customer concerns, frictionless interactions, and technological investment were evaluated. In the category of Customer Impact, price and performance value, customer purchase experience and customer ownership experience were all taken in to consideration.
Nextiva stood out amongst competitors in the areas of technology innovation, entrepreneurial spirit, high growth rates, and a strong focus on customer service and customer satisfaction. Since the beginning, the foundation of Nextiva’s culture has been centered on the principle of Amazing Service® which is a passion for delivering great customer service to the businesses they serve. Nextiva’s mission is to put the power of the most advanced technologies in the hands of today’s businesses, and this is executed via the level of support, customer service and products the company provides.
“Partners highly value Nextiva’s responsiveness and rate Nextiva’s customer service ‘second to none’”, says Frost & Sullivan Program Director Elka Popova. “Through regular surveys conducted by Nextiva, 93 percent of customers give the provider a service rating of ‘Highly Satisfied’.”
“It is an honor to be recognized as the recipient of the 2015 North American Hosted IP Telephony and UCC Services Customer Service Leadership Award,” says Tomas Gorny, Nextiva’s chief executive officer. “Since the beginning, we have always believed that providing exceptional customer service is a given. We have an amazing team that truly believes in our mission and genuinely wants to help the businesses we serve succeed and grow. This belief influences how we approach every decision at Nextiva from employee selection to product innovation.”
Nextiva (nextiva.com) provides cloud-based communications and collaboration solutions designed to simplify the way businesses communicate. Founded in 2006 on the principle of Amazing Service®, Nextiva serves more than 100,000 businesses in the United States from its headquarters in Scottsdale, Arizona.
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