According to a recent survey by Consumer Reports, customer service continues to be a major thorn in companies' sides. The higher education market is not immune, as large colleges and universities receive a steady stream of inbound callers.
This week at the EDUCAUSE 2015 Annual Conference, Applied Voice & Speech Technologies, Inc. (AVST) is spotlighting two applications that facilitate the always-connected mindset: TeamQ®, an informal call center solution, and Atom®, a virtual personal assistant. Both applications help ensure that callers' needs are met and that each caller feels important.
Higher education institutions rely on their call centers to manage a high volume of inbound calls. These call centers contain a growing segment of next-generation workers who not only field inbound calls, but also have additional responsibilities. AVST's TeamQ delivers productivity features for teams that regularly handle customer inquiries and helps them to manage their time and control their workflow. A cost-effective alternative to traditional call center solutions that are costly to buy and maintain, TeamQ delivers the functionality found in traditional call centers, but at a fraction of the cost. In fact, compared to a traditional call center solution, research has shown that TeamQ delivers a cost savings of up to 77 percent.
With total office and mobile capabilities, Atom significantly increases workplace productivity and keeps people connected by delivering relevant and timely information to the caller. Always running in the background, Atom knows your location, presence and calendar status and automatically informs callers when you're out to lunch, in a meeting, on vacation, or just unavailable. Now, callers have the latest details at their fingertips, which can inform their decision to take an appropriate action.
"With more than 1,200 educational institutions utilizing our technology for campus-wide communications, AVST has a long-standing history in the education sector," said AVST Senior Vice President of Sales & Marketing Denny Michael. "We continue to extend the power of our CX-E platform, with call center and personal assistant apps that efficiently manage customer interactions, problem/resolution inquiries and make every caller feel important."
TeamQ and Atom are easy add-ons to AVST's CX-E UC platform. Recently, AVST announced the latest version of CX-E, 8.7, which includes new enhancements to TeamQ and Atom.
A nonprofit association, EDUCAUSE is the foremost community of IT leaders and professionals committed to advancing higher education. The EDUCAUSE Annual Conference presents a robust, community-generated program that explores today's toughest IT issues facing higher education. With over 300 sessions and more than 500 speakers, the conference convenes some of the brightest minds in the industry.
For more information about TeamQ, Atom or AVST's other products for the higher education marketplace, stop by booth #726 at EDUCAUSE or visit the company's website.
With more than 30 years of continuous innovation, Applied Voice & Speech Technologies, Inc. (AVST.com) is a trusted developer of software-based Unified Communications (UC) solutions for businesses of all sizes.
Our passion is to develop communications solutions that transform the productivity of individual workers, teams and businesses while leveraging the value of their existing and evolving IT infrastructure.
Thousands of businesses worldwide rely on AVST to meet their “mission-critical” communications requirements today, align their business with key trends and, with the world-class interoperability of AVST’s UC solutions, provide a bridge to their digital future.
Headquartered in Orange County, California, AVST maintains facilities in Seattle, Washington, Victoria B.C., Canada and the United Kingdom and has remote sales offices throughout the United States. AVST's UC solutions are sold and supported worldwide by an extensive network of resellers and OEM partners.