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RingCentral Announces New Salesforce Integration for the Modern Workforce - RingCentral for Salesforce Improves Business Productivity by Integrating CRM and Business Communications - RingCentral.com
RingCentral Announces New Salesforce Integration for the Modern Workforce

 

PRZOOM - /newswire/ - Belmont, CA, United States, 2015/09/16 - RingCentral for Salesforce Improves Business Productivity by Integrating CRM and Business Communications - RingCentral.com. NYSE: RNG

   
 
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RingCentral, Inc., a leading provider of cloud business communication solutions, today announced new Salesforce integration capabilities that help customers unlock the benefits of an integrated communications experience. This integration will increase productivity and overall efficiency of today’s modern mobile workforce by combining CRM and business communications. With new features including click-to-dial and improved reporting and call logging users can spend more time servicing clients and less time dialing.

“In 2014, 87% of businesses preferred cloud solutions over on premise solutions. As organizations move CRM applications and communications to the cloud, they have a unique opportunity to integrate the two and improve business productivity,” says Marco Casalaina, Vice President of Integrations at RingCentral.

RingCentral’s Salesforce integration will include improved reporting, call logging with customer fields, and new out-of-box reports. For incoming calls, RingCentral for Salesforce will automatically bring up matching records. With a simple click-to dial option from within Salesforce1, users are able to spend more time with clients instead of dialing numbers and toggling between screens.

“RingCentral for Salesforce has significantly helped us improve efficiency. This integration allows us to make 30% more outbound calls,” says Jeff Martinez, Salesforce Administrator at NAI Northern California, a customer of RingCentral. "The click-to-dial feature is extremely useful and provides us with an additional agent recruiting tool."

Available in Q4, 2015, RingCentral for Salesforce also has SMS capabilities that will allow RingCentral users to send messages directly from Salesforce. Users will also have access to their SMS message history in the activity and contact sections.

About RingCentral

RingCentral, Inc. (ringcentral.com) is a leading provider of cloud-based business communications solutions. Easier to manage and more flexible than on-premises communications systems, RingCentral’s cloud solution meets the needs of modern distributed and mobile workforces. RingCentral is headquartered in Belmont, Calif. RingCentral, the RingCentral logo and RingCentral Office are trademarks of RingCentral, Inc.

 
 
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RingCentral Announces New Salesforce Integration for the Modern Workforce

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Contact: Evelin Goldstein - RingCentral.com 
650-516-4104 evelin.goldstein[.]ringcentral.com
 
PRZOOM / PRTODAY - Newswire Today disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any RingCentral, Inc. securities in any jurisdiction including any other companies listed or named in this release.

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