Noble Systems Corporation, a global leader in unified contact center technology solutions, has received a “2015 Product of the Year Award” from TMC, a global, integrated media company. The Award recognizes Noble Maestro version 8. Noble Maestro provides an intuitive manager portal for the Noble Enterprise Solution Suite, making it easy for users to manage agents, campaigns, lists, and data, assign contact strategies, coordinate multichannel activities, and control workflows.
Noble Maestro version 8 is an upgrade of the company’s flagship offering for contact center management and reporting. Key enhancements and features in version 8 include:
• Enhanced IVR Features;
• Automated Speech Recognition Support;
• Enriched Dialing Management;
• Improved Appointment Management;
• Upgraded Multichannel Tools.
Chris Hodges, Senior Vice President Sales & Marketing Noble Systems, says,“The Noble Maestro manager portal is a central component of our Enterprise contact center suite for premise and cloud-based platforms. Its intuitive design and ease of use puts it at the top of our clients’ favorite system features and makes it a vital part of their daily operations. We are excited that TMC recognizes our continued innovation to help companies improve efficiency and streamline management functions for today’s fast-paced environments.”
“Congratulations to Noble Systems for being honored with a 2015 Communications Solutions Product of the Year Award,” said Rich Tehrani, CEO, TMC. “Noble consistently develops innovative products which are amongst the best solutions that facilitate voice, data and video communications. I look forward to continued excellence from Noble Systems in the future.”
TMC announced the 2015 Communications Solutions Product of the Year Award winners via press release.
About Noble Systems
Noble Systems Corporation (noblesystems.com) is a global leader in the customer communications industry, providing innovative solutions for Unified Communications, Business Process Management and Analytics. Tens of thousands of agents at 4,000+ client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of multi-channel inbound, outbound and blended contact processing, strategy planning, and resource management tools for companies of all sizes. Our premise, cloud, and innovative premise/cloud hybrid platforms include ACD, predictive dialing, blended processing, recording and monitoring, IVR, messaging, interaction analytics and workforce management.
TMC (tmcnet.com) is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including CUSTOMER, Internet Telephony, Cloud Computing, and M2M Evolution. TMCnet is read by more than 1.5 million unique visitors each month, and is the leading source of news and articles for the communications and technology industries. TMC is also the producer of ITEXPO, the world's leading B2B communications event, as well as industry events: M2M Evolution; Cloud4SMB Expo; DevCon5; HTML5 Summit; Super Wi-Fi Summit, CVx; AstriCon; StartupCamp, and more (visit TMC Events for a complete listing).