Verint® Systems, Inc. today announced the availability of the Portuguese language version of its engagement management solutions.
Verint Engagement Management™ is comprised of customer service capabilities (acquired via KANA® Software) that include employee desktop, case management, email management, knowledge management, live chat, advanced co-browse, web self-service and more. This solution set, part of the broader Verint Customer Engagement Optimization™ portfolio, also includes advanced offerings for customer analytics and workforce optimization.
Verint Engagement Management is designed to help organizations enrich customer interactions and heighten customer and employee engagement. The solutions that comprise it feature a wide range of capabilities that are essential to omnichannel customer service and effective customer journeys, including customer interactions that take place through agents, web self-service, live chat, and via social networks and mobile devices. The Portuguese language version of engagement management is available in Brazil both on-premises and in the cloud.
Today, Verint Engagement Management solutions are being used by organizations around the world to help transform their global customer engagement initiatives. They also are leveraged to help address the complex customer service environments facing large commercial enterprises by providing a platform for integrating disparate systems and supporting continuous business processes for customers and employees across channels.
About Verint Systems, Inc.
Verint® (verint.com) is a global leader in Actionable Intelligence®, which has become a necessity in a dynamic world of massive information growth. By empowering organizations with crucial insights, Verint solutions enable decision makers to anticipate, respond and take action, and make more informed, effective and timely decisions. Our solutions are designed to address three important areas of the actionable intelligence market: customer engagement optimization; security intelligence; and fraud, risk and compliance. Verint’s vision is to create A Smarter World with Actionable Intelligence®, and today, more than 10,000 organizations in over 180 countries including over 80 percent of the Fortune 100 already benefit from this vision.
This press release contains "forward-looking statements," including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2015, our Quarterly Report on Form 10-Q for the quarter ended April 30, 2015, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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