Bytes Managed Solutions (“Bytes MS”), the exclusive South African partner of NCR Corporation, the global leader in consumer transaction technologies, today announced that Nedbank Group, one of the four largest banking groups in South Africa, has selected 250 units of NCR Cash Recycler 11 to significantly increases customer satisfaction by reducing wait times by up to 50 percent and allowing tellers to provide a more personal and efficient service.
NCR Cash Recycler 11 is designed to improve the productivity of bank tellers’ roles by automating the acceptance, authentication and validation of bank notes and making the notes instantly available for dispensing to customers. This speeds up transactions and allows tellers more time to interact with customers and cross-sell additional products and services.
“Nedbank has added more of the NCR cash recyclers across its branch network as it delivers superior customer experience and helps our transformational strategy to make our branches more efficient and consumer centric,” said Alan Anderson, Business Development Director of Bytes MS. “Apart from improving branch efficiency, NCR teller cash recyclers are secure as it ensures that all the counting and verification is conducted inside the recycler, minimizing the time that cash is exposed. When the cash recyclers are used in conjunction with cash management software, it can also ensure a more productive banking experience for the customers.”
The NCR teller cash recyclers allow Nedbank to transform its branches into a customer-centric and user-friendly environment with a modern and open-plan design by removing the security glasses at the teller booths. NCR teller cash recyclers can reduce cash deposit transaction times by up to 50 percent and cash dispensing transaction times by up to 40 percent.
“There is a growing trend for financial institutions to transform their branch banking experiences with new technologies. NCR is playing a critical role to assist banks during this transformational journey with our next-generation solutions to unlock amazing customer experiences,” said Dimitri Kanellopoulos, Country Manager for NCR South Africa. “The NCR teller cash recycler’s transforms branch experience by enabling tellers to interact with customers face-to-face without any boundaries. We have seen 20-40 percent increase in sales activities when implemented correctly.”
According to a 2014 McKinsey & Company report, consumers are 60 percent more likely to be active retail branch users than mobile or online, and consumers see these additional banking channels as complementary to the core branch channel. However, consumers still expect higher value interactions at their bank branches and since the teller cash recycler automates cash handling by tellers at the branch, it enables them to process transactions more quickly and efficiently while offering a greater customer experience.
About Bytes Managed Solutions
Bytes Managed Solutions (bytesms.co.za) is the exclusive distributor for NCR products and solutions in South Africa and selected neighbouring countries. The organisation markets, supports and maintains enterprise-wide information products and services. It crafts the majority of its solutions and services offering by adding value to core NCR solutions and services. In addition, it offers focused, product-independent agnostic workspace management and IT equipment, maintenance, IMACD and project management, leveraging its over 107 service points throughout South Africa. It enjoys partnerships in most African countries. The services operation supports a variety of brands including NCR, Dell, HP, and Cisco. Bytes Managed Solutions is a division of the Bytes Technology Group and wholly owned by JSE-listed Altron.
About NCR Corporation
NCR Corporation (ncr.com) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables more than 550 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier.
NCR is headquartered in Duluth, Georgia with over 30,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries.
Contact: Pam Motsumi, Bytes Managed Solutions
P: +(011) 373 4000 - E: pam.motsumi[.]bytes.co.za.