Free press releases distribution network?

More news: Software
Agency / Source: Bomgar Corporation

Check Ads Availability|e-mail Article


Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!



University of Miami Secures and Streamlines Remote Support with Bomgar - Bomgar announced that the University of Miami (UM) is using its remote support solution to meet the University’s diverse set of needs - Bomgar.com
University of Miami Secures and Streamlines Remote Support with Bomgar

 

PRZOOM - /newswire/ - Jackson, MS, United States, 2015/07/23 - Bomgar announced that the University of Miami (UM) is using its remote support solution to meet the University’s diverse set of needs - Bomgar.com.

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Software Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

• University of Miami utilizes Bomgar’s integration with ServiceNow to give IT supervisors an easy way to review remote support session recordings appended to service tickets.
• Bomgar allows the University’s medical facilities to securely access devices that contain personal health information and data.

Bomgar, a leader in secure remote support and access management solutions, today announced that the University of Miami (UM) is using its remote support solution to meet the University’s diverse set of needs. Founded in 1925, UM is a private research university comprised of 11 schools with more than 16,000 students from around the world, and offers 180 academic programs and majors.

A few years ago, UM decided to consolidate several disparate IT organizations across the University's many campuses so that the approximately 600 IT support professionals could work more closely as a unified team. As part of that initiative, the University of Miami Information Technology (UMIT) department deployed ServiceNow IT Service Management software and a number of project-oriented software solutions. UMIT was also interested in consolidating to a single remote support solution, rather than continuing to use the many ad-hoc solutions previously employed by the various campus-based IT departments.

"Unifying our teams with a single remote support solution was an important part of our continual service improvement initiative," said Rocky Pedroso, director of information technology for the University of Miami. "We evaluated several of the solutions in use across the University, including WebEx, GoToAssist, and DameWare in addition to Bomgar. Bomgar was the only solution that met all of our requirements."

One of the IT organization's goals was to better support the variety of devices used on campus. "Many users at UM have Mac computers and several of the remote support solutions did not adequately support them," said Pedroso. “Bomgar answered that concern for us.”

Security was another important consideration. With the University's medical facilities, the IT support team needed the capability to securely access devices that contain personal health information and data. Bomgar's on-premises virtual appliance does not require opening a portal in UM's firewall, accessing a third-party website in the cloud, or enabling services on devices, all of which might compromise security. Bomgar's session traffic is also encrypted and Bomgar logs and records each support session for a detailed audit trail, adding a level of security not found with many other solutions.

In addition to consolidating all remote support activities, UM has utilized Bomgar's integration capability with ServiceNow. Bringing Bomgar and ServiceNow together gives Pedroso and other supervisors an easy way to locate and review session recordings that are appended to a service ticket. "The fact that Bomgar tags each ticket with a recording really caught my attention. It's a great time saver," said Pedroso.

"Bomgar has met all of our needs when it comes to remote support capabilities," Pedroso concluded. "It is efficient, secure and scalable, so I'm confident it will not just meet our needs today, but also be an asset to our department as the University continues to grow."

About Bomgar

Bomgar (bomgar.com) connects people and technology securely, providing leading remote support and privileged access management solutions that strengthen security while increasing productivity. Bomgar solutions help support and security professionals improve business performance by enabling secure, controlled access to nearly any device or system, anywhere in the world. More than 9,500 organizations across 65 countries use Bomgar to deliver superior support services and manage access to valuable data and systems. Bomgar is privately held with offices in Atlanta, Jackson, Washington D.C., Frankfurt, London, Paris, and Singapore.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Software Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Agency / Source: Bomgar Corporation

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick PRZOOM - Press & Newswire Visibility Checker

 

Distribution / Indexing: [+] / [Company listed above is a registered member of our network. Content made possible by PRZOOM / PRTODAY indexing services]

 
 
# # #
 
Software Warnings - IMPORTANT:
Always be aware/cautious about what you download on your computer/mobile! PURCHASE SOFTWARE related keywords / Banner Ads. Click HERE for details!
.

 
  Your Banner Ad showing on ALL
Software articles,
CATCH Visitors via Your Competitors Announcements!


University of Miami Secures and Streamlines Remote Support with Bomgar

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name PRZOOM - Press & Newswire and LINK as the source.
 
  For more information, please visit:
Is this your article? Activate ALL web links by Upgrading to Press Release PREMIUM Plan Now!
Bomgar | University of Miami
Contact: Elizabeth Hulsey - Bomgar.com 
770-407-1812 ehulsey[.]bomgar.com
 
PRZOOM / PRTODAY - Newswire Today disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Bomgar Corporation securities in any jurisdiction including any other companies listed or named in this release.

Software via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY



Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!




Read Latest Press Releases From Bomgar Corporation / Company Profile


Read Software Most Recent Related Press Releases:

CommutAir Leverages The Weather Company, an IBM Business, to Harness the Power of Big Data from the Tarmac
Leading Independent Research Firm Cites TIBCO as a Strong Performer in Insight Platform Report
Saba Named a Leader in Learning and Performance Management
Infor Recognized as Top Retail Software Provider in 2016 RIS News LeaderBoard
IBM Debuts Blockchain Ecosystem to Help Accelerate Growth of Networks on Hyperledger Fabric
Permanent TSB to Improve Contact Centre Performance and Compliance with Noble Systems Composer Real-Time Speech Analytics
Rush Health Selects InterSystems HealthShare to Integrate Health Records, Support Value-Based Care
IBM Launches New Bluemix Services with GitHub and Slack Integration to Speed App Development in the Cloud
Yellowfin Launches Analytics Industry’s First Virtualized Integrated Data Preparation Module
TIBCO Releases TIBCO Mashery Local API Management Solution for Hybrid Gateway Deployments

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
 
NewswireToday Celebrates 10 Years in Business
Find business coaching, life coaching, executive coaching and corporate coaching, best selling coaching books, ...



PREMIUM Members


Visit  JobsWare.com

Visit  BizJobs.com

Visit  La Bella Bakery Artisan Bakery Arizona







 
  ©2016 PRZOOM — Limelon Advertising, Co.
Home | About PRZOOM | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR free press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneur newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today