GuestLogix, Inc., the leading global provider of ancillary-focused merchandising, payment and business intelligence technology to the passenger travel industry, today announced the successful phase one deployment of its next generation solutions onboard Eurostar, as part of a 6+ year renewal and expansion agreement with the operator’s dedicated catering provider, Momentum Services, announced in early January. Implementation of iPad Air 2 tablets and the Company’s crew forms for use by senior onboard crew has now gone live, representing the initial transition to GuestLogix' next generation solutions for tablets and smartphones. Momentum’s onboard pursers are now utilizing tablet solutions to optimize business processes, procedures and productivity, providing seamless access to crew communications and forms for improved efficiency and accessibility onboard. This announcement demonstrates GuestLogix’ ability to effectively deliver innovative technology and added value to its rail and passenger travel customers.
“We are delighted by the progress we’ve made to date, delivering new technology and enhanced functionality to Momentum and Eurostar, and remain on schedule for our final and phase two deployment across the operator,” said Brett Proud, President & CEO of GuestLogix. “We are dedicated to ensuring a smooth transition onboard the operator as we work towards the completion of our iOS version retail platform and tablet solution rollout.”
Momentum has been a customer of GuestLogix since September 2012 when the Company acquired its leading competitor, Initium Onboard. As announced in January 2015, the Company further strengthened its relationship with the catering provider to Eurostar in a 6+ year renewal and expansion agreement, including the implementation of tablet POS solutions and crew form functionality, as well as use of GuestLogix’ Ancillary Insights™ business intelligence platform.
“GuestLogix has done an exceptional job adhering to timelines and ensuring our comfort and satisfaction throughout the implementation process,” said Marie Grand, General Manager, Momentum Services. “We are already benefitting from the automation of previously manual processes, such as completing journey logs and incident report forms, as well as detailing information such as policies, procedures, destination information and onboard menus. Not to mention the enhancements to our crew communications, with the newly acquired ability to email and instant message individual and crew groups. We are keen to recognize our full performance potential upon completion of phase two in the very near term.”
“Momentum is up and running with business process automation and a partial deployment of our robust tablet solutions,” said GuestLogix VP Sales EMEA, Thomas Drohan. “We are pleased that this customer is already benefitting from new and unique functionality, and anticipate continued satisfaction and operational improvements following the full rollout of tablets operating our iOS version retail platform.”
Momentum Services and Eurostar represent approximately 10.1 million passenger trips per annum for GuestLogix.
About Momentum Services
Momentum (momentumservicesltd.com) is part of the Cremonini group, one of the leaders in Europe of On board catering, and provides Eurostar with a full on-board service for Business Premier, Standard Premier and Standard Class customers. These services are offered on trains operating between London and Paris and between London and Brussels. In 2015, Eurostar will extend its daily direct services to Lyon and Marseille and to Amsterdam in 2016. Some additional seasonal services are running to the Alps in winter and connecting services via Lille to Switzerland. Additionally it supplies the Customer service and Catering in the Business Lounges in London St Pancras, Paris and Brussels.
About Guestlogix, Inc.
GuestLogix, Inc. (guestlogix.com | openjawtech.com), is a global leader in comprehensive merchandising, payment and business intelligence technology delivered to the passenger travel industry, both onboard and off-board. Bringing over a decade of expertise as the industry’s most trusted onboard transaction processing partner to airlines, rail operators and elsewhere in the passenger travel industry, GuestLogix powers the industry’s growing reliance on ancillary revenue generation. Both direct to operators as well as through partnerships with global leaders in catering, duty-free, inflight entertainment and self-service retail experts, the Company provides the payment services touching over 1 billion travelling consumers each year. On December 23, 2014, GuestLogix announced the acquisition of OpenJaw Technologies, a Dublin-based technology company focused on travel retailing innovation in the e-commerce segment. GuestLogix' global headquarters and centre for product innovation is located in Toronto, with regional offices located in Dallas, London, Dublin, Galway, Madrid and Hong Kong, and product innovation labs located in Moncton and Kraków.
© 2015 GuestLogix. All Rights Reserved.
iPad is a trademark of Apple Inc.
© 2015 GuestLogix. All Rights Reserved.
This news release includes certain forward-looking statements that are based upon current expectations, which involve risks and uncertainties associated with GuestLogix' business and the environment in which the business operates. Any statements contained herein that are not statements of historical facts may be deemed to be forward-looking, including those identified by the expressions "anticipate","believe","plan","estimate","expect","intend", and similar expressions to the extent they relate to the Company or its management. The forward-looking statements are not historical facts, but reflect GuestLogix' current expectations regarding future results or events. These forward-looking statements are subject to a number of risks and uncertainties that could cause actual results or events to differ materially from current expectations, including the matters discussed under "Risks and Uncertainties" in the Filing Statement filed on May 4, 2015 with the regulatory authorities. GuestLogix assumes no obligation to update the forward-looking statements, or to update the reasons why actual results could differ from those reflected in the forward-looking statements.