Applied Voice & Speech Technologies, Inc. (AVST), a leading provider of best-of-breed Unified Communications (UC) software, today announced it has attained a Gold Communications Competency demonstrating a "best-in-class" ability and commitment to meet Microsoft Corp. customers' evolving needs in today's dynamic business environment and distinguishing itself within the top one percent of Microsoft's partner ecosystem.
To earn a Microsoft Gold Competency, partners must successfully complete exams to prove their level of technology expertise, and then designate these certified professionals uniquely to one Microsoft Competency, ensuring a certain level of staffing capacity. They also must submit customer references that demonstrate successful projects, meet a revenue commitment, and pass technology and/or sales assessments.
AVST has achieved Microsoft Gold Communications Competency for its CX-E solution integrated to Skype for Business. As businesses move to Skype for Business either as their sole voice communications platform or as an addition to their existing PBX environment AVST extends the Skype for Business feature set with mission-critical UC applications that include:
• Enterprise-wide and departmental speech and DTMF automated attendant;
• A full set of IVR and notification capabilities;
• Voicemail to support customer confidentiality and compliance requirements;
• Informal call center for improved collaboration;
• Personal assistant to enable the mobile workforce;
• Intelligent call completion based on schedules and user presence.
"Last month we announced our Gold Messaging Competency for Exchange environments, and today we are proud to announce our Gold Communications Competency for Skype for Business," said AVST Chief Technology Officer Tom Minifie. "This portfolio of gold competencies further validates our expertise and commitment to meeting customers' technology needs now and into the future."
"By achieving a Gold Competency, partners have demonstrated the highest, most consistent capability and commitment to the latest Microsoft technology," said Phil Sorgen, corporate vice president, Worldwide Partner Group at Microsoft Corp. "These partners have a deep expertise that puts them in the top one percent of our partner ecosystem, and their proficiency will help customers drive innovative solutions on the latest Microsoft technology."
Microsoft Communications Competency
Attaining the Microsoft Communications Competency demonstrates partner expertise in videoconferencing, voice over Internet protocol and instant messaging. Equipped with exclusive training, the latest software and support on Microsoft Skype for Business solutions, partners help customers reduce cost of travel, real estate and facilities maintenance while gaining operational efficiencies.
The Microsoft Partner Network helps partners strengthen their capabilities to showcase leadership in the marketplace on the latest technology, to better serve customers and to easily connect with one of the most active, diverse networks in the world.
For more information about AVST's solutions for Microsoft, visit avst.com/skypeforbusiness.
With more than 30 years of continuous innovation, Applied Voice & Speech Technologies, Inc. (AVST) is a trusted developer of software-based Unified Communications (UC) solutions for businesses of all sizes.
Our passion is to develop communications solutions that transform the productivity of individual workers, teams and businesses while leveraging the value of their existing and evolving IT infrastructure.
Thousands of businesses worldwide rely on AVST (avst.com) to meet their “mission-critical” communications requirements today, align their business with key trends and, with the world-class interoperability of AVST’s UC solutions, provide a bridge to their digital future.
Headquartered in Orange County, California, AVST maintains facilities in Seattle, Washington, Victoria B.C., Canada and the United Kingdom and has remote sales offices throughout the United States. AVST's UC solutions are sold and supported worldwide by an extensive network of resellers and OEM partners