PRZOOM - /newswire/ -
Jackson, MS, United States, 2015/06/19 - Bomgar, a leader in secure remote support and access management solutions, has expanded its support capabilities for Android to include screen sharing of all Android 5.0+ devices - Bomgar.com.
• New Android 5.0 Screen Sharing capability expands support professionals’ ability to view and troubleshoot remote Android devices.
• Bomgar users can now see the screen of any Android 5.0+ phone or tablet, in addition to full remote control of Samsung Android devices.
The Bomgar Remote Support solution already enables full remote control of Samsung Android devices, and basic support functions for all Android phones and tablets, including co-browsing, transferring files, interacting with system info, and viewing the camera roll. Now support organizations can also connect to and see the screen of any Android 5.0+ device, making it easier to troubleshoot issues or train employees or customers.
Screen sharing functionality is immediately available in the Bomgar Support Client app in the Google Play store. Once a technician starts a Bomgar Remote Support session with an Android 5.0+ device, they can view the screen and watch the end-user navigate through settings and apps, including the camera, in real-time. The end user can be on any Android 5.0+ device over a Wi-Fi or cellular connection, while the technician provides support from a Windows, Mac or Linux system, or even an iOS or Android device.
“Android poses a unique challenge to support organizations because of the variety of manufacturers and device types,” said Troy Harrison, VP of product management, Bomgar. “By allowing technicians to view the screen of any Android 5.0+ phone or tablet, in addition to giving them full remote control of Samsung Android devices, we’re making it easier for them to more quickly see and fix customers’ issues, while maintaining security and compliance.”
Bomgar Remote Support allows organizations to meet the highest levels of security no matter what devices they’re supporting. If the customer chooses to opt out of screen sharing, the technician can still perform essential support functions, such as viewing system information. If the customer opts in, a screen mirroring notification will appear on the device to show the Bomgar Support Client is using the Android 5.0 mirroring function. Bomgar captures a comprehensive audit trail of the entire remote support session, including an optional video recording.
In addition to Android, Bomgar enables organizations to support iPhones and iPads through its Bomgar iOS Customer Client, which includes iOS screen sharing. In addition, Bomgar’s Mobile Representative Consoles allow technicians to provide comprehensive remote support to any system from iOS and Android devices.
For more information, visit bomgar.com/android.
Bomgar (bomgar.com) connects people and technology securely, providing leading remote support and privileged access management solutions that strengthen security while increasing productivity. Bomgar solutions help support and security professionals improve business performance by enabling secure, controlled access to nearly any device or system, anywhere in the world. More than 9,000 organizations across 65 countries use Bomgar to deliver superior support services and manage access to valuable data and systems. Bomgar is privately held with offices in Atlanta, Jackson, Washington D.C., Frankfurt, London, Paris, and Singapore.