Free press releases distribution network?

More news: Software
Agency / Source: Antenna Software | Pegasystems, Inc.

Check Ads Availability|e-mail Article


Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!



Pegasystems Announces Industry-First Enhancements to Customer Service for Healthcare Application - Integrates customer service and care management to provide single view of all customer interactions; improves customer health management, engagement, and loyalty - Pega.com
Pegasystems Announces Industry-First Enhancements to Customer Service for Healthcare Application

 

PRZOOM - /newswire/ - Cambridge, MA, United States, 2015/06/04 - Integrates customer service and care management to provide single view of all customer interactions; improves customer health management, engagement, and loyalty - Pega.com. NASDAQ: PEGA

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Software Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Pegasystems, Inc., the software company empowering the world’s leading enterprises with strategic business applications, today announced enhancements to the Pega Customer Service for Healthcare application, including a new Clinical Interaction Manager that improves the delivery of care management services. Clinical Interaction Manager is the first in the market to integrate customer service and care management to give health organizations a 360 degree view of all customer interactions, extending their ability to engage customers, improve health outcomes, and reduce costs.

Integrated with Pega’s Care Management application, Pega Customer Service for Healthcare connects front-line service agents and back-office care management staff, arming call center agents with data across administrative, health, and care management interactions. This allows customer service agents and care teams to deliver timely and accurate information, resolve inquiries more quickly, and improve the overall management of care for members and patients.

The introduction of Clinical Integration Manager to the Pega Customer Service for Healthcare application helps organizations improve customer service by offering:

• An omni-channel, 360 degree customer view: A single view of clinical, wellness, health, and service interaction data, across all channels, enables personalized prompts to facilitate enrollment in wellness and other care programs, provides updated administrative information needed for care coordination, and improves customer engagement in care decision. This enables healthcare organizations to provide a single, unified brand to customers, and care coordinators to seamlessly move between service and care discussions based on the needs of the individual.

• An integrated user experience: Pega’s intent-led customer service application allows both front-line customer service agents and back-office clinical staff to seamlessly connect and process information efficiently, enabling care coordinators and customer service agents to drive engagement in spite of the personal and complex nature of healthcare.

• Specialization: The application allows users to create and manage specialized programs that personalize the patient/customer experience. Using business rules and enterprise information, users can create and deliver the most effective, personalized treatment plans for any consumer/patient situation. Actionable analytics help organizations respond to the needs of their customers as well as improve engagement and health outcomes.

• A platform that keeps up with the pace of change in healthcare: Out of the box capabilities are built to adapt to changing clinical, market, and regulatory requirements so healthcare organizations can evolve as quickly as their patients demand and as regulations change.

Pega Customer Service for Healthcare is built on the Pega 7 platform, which can be deployed in the cloud or on-premises. According to an independent study by Capgemini, Pega 7 allows organizations to deploy changes eight times faster than traditional Java based applications. Pega’s latest visual tools enable businesses to easily extend and change the application to meet their strategic business needs without coding. Pega’s proven scalability ensures the application operates across the ever-changing needs of users, business lines, geographies, and channels that today’s enterprises demand. Based on these capabilities, healthcare enterprises can automatically adapt to different regions, products, customers, and employees for each and every interaction.

Quotes & Commentary:

“By integrating unified, omni-channel visibility into both clinical and administrative service interactions, the Pega Clinical Interaction Manager transforms the traditional, siloed approach to health, clinical, and care management inquiries,” said Susan Taylor, Vice President, Global Healthcare Business Line Leader at Pegasystems. “An integrated approach to customer service and care management eliminates internal complexities, improves customer experience, and more quickly delivers personalized and relevant services for consumers.”

About Pegasystems
Pegasystems (pega.com) develops strategic applications for sales, marketing, service and operations. Pega’s applications streamline critical business operations, connect enterprises to their customers seamlessly in real-time across channels, and adapt to meet rapidly changing requirements. Pega’s Global 2000 customers include many of world’s most sophisticated and successful enterprises. Pega’s applications, available in the cloud or on-premises, are built on its unified Pega 7 platform, which uses visual tools to easily extend and change applications to meet clients’ strategic business needs. Pega’s clients report that Pega gives them the fastest time to value, extremely rapid deployment, efficient re-use and global scale.

All trademarks are the property of their respective owners.
The information contained in this press release is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release and timing of any features or functionality described remains at the sole discretion of Pegasystems, Pegasystems specifically disclaims any liability with respect to this information.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Software Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Agency / Source: Antenna Software | Pegasystems, Inc.

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick PRZOOM - Press & Newswire Visibility Checker

 

Distribution / Indexing: [+] / [Company listed above is a registered member of our network. Content made possible by PRZOOM / PRTODAY indexing services]

 
 
# # #
 
Software Warnings - IMPORTANT:
Always be aware/cautious about what you download on your computer/mobile! PURCHASE SOFTWARE related keywords / Banner Ads. Click HERE for details!
.

 
  Your Banner Ad showing on ALL
Software articles,
CATCH Visitors via Your Competitors Announcements!


Pegasystems Announces Industry-First Enhancements to Customer Service for Healthcare Application

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name PRZOOM - Press & Newswire and LINK as the source.
 
  For more information, please visit:
Is this your article? Activate ALL web links by Upgrading to Press Release PREMIUM Plan Now!
Pegasystems, Inc. |
Contact: Lisa Pintchman Rogers - Pega.com 
617-866-6022 Lisa.Pintchman[.]pega.com
 
PRZOOM / PRTODAY - Newswire Today disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Antenna Software | Pegasystems, Inc. securities in any jurisdiction including any other companies listed or named in this release.

Software via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY



Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!




Read Latest Press Releases From Antenna Software | Pegasystems, Inc. / Company Profile


Read Software Most Recent Related Press Releases:

CommutAir Leverages The Weather Company, an IBM Business, to Harness the Power of Big Data from the Tarmac
Leading Independent Research Firm Cites TIBCO as a Strong Performer in Insight Platform Report
Saba Named a Leader in Learning and Performance Management
Infor Recognized as Top Retail Software Provider in 2016 RIS News LeaderBoard
IBM Debuts Blockchain Ecosystem to Help Accelerate Growth of Networks on Hyperledger Fabric
Permanent TSB to Improve Contact Centre Performance and Compliance with Noble Systems Composer Real-Time Speech Analytics
Rush Health Selects InterSystems HealthShare to Integrate Health Records, Support Value-Based Care
IBM Launches New Bluemix Services with GitHub and Slack Integration to Speed App Development in the Cloud
Yellowfin Launches Analytics Industry’s First Virtualized Integrated Data Preparation Module
TIBCO Releases TIBCO Mashery Local API Management Solution for Hybrid Gateway Deployments

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
 
NewswireToday Celebrates 10 Years in Business
Find business coaching, life coaching, executive coaching and corporate coaching, best selling coaching books, ...



PREMIUM Members


Visit  BizJobs.com

Visit  JobsWare.com

Visit  Triggr & Bloom







 
  ©2016 PRZOOM — Limelon Advertising, Co.
Home | About PRZOOM | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR free press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneur newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today