Based on its ongoing analysis of the healthcare informatics market, Frost & Sullivan recognizes Lexmark Healthcare with the 2015 North American Frost & Sullivan Award for Company of the Year in Healthcare Content Management. In a sustained effort to take HCM to the next level of interoperability and cost efficiency, Lexmark Healthcare executed highly strategic acquisitions and followed them up with large-scale product development and portfolio integration initiatives. These novel HCM components, along with the other solution components now grouped under the Lexmark Healthcare brand, collectively constitute the strongest value proposition for a comprehensive HCM platform in the market today.
Until recently, managing different types of healthcare content required implementing numerous disparate, often loosely-integrated IT solutions. For instance, departmental picture archiving and communication systems (PACS) archives or vendor-neutral archives (VNA) were needed for digital imaging and communications in medicine (DICOM) imaging; enterprise content management (ECM) platforms for other types of documents and digital assets; and a number of middleware tools to structure, capture, and ingest various kinds of images and information. This approach impeded the consolidation of IT systems, generation of cost efficiencies, scalability, as well as usability, and stoked concerns regarding data ownership and control among IT stakeholders.
Both imaging and non-imaging data are important for achieving a comprehensive and patient-centric view of healthcare content. These data elements are equally relevant to business management and clinical care. Even though their IT management might be dissimilar through the data lifecycle, there is considerable complementarity between ECM and VNA solutions, creating a strong case for combining their capabilities into an end-to-end HCM solution. This is the key to finally taking full advantage of the large investments that U.S. providers have put into their EMR deployments over the past several years.
“Until recently, the lack of product integration and limited consolidation on the vendor side had hindered efforts to converge ECM and VNA. Lexmark Healthcare remedied this situation with two high-profile acquisitions Perceptive Software in 2010 and Acuo Technologies in 2013,” said Frost & Sullivan Industry Principal Nadim Daher. “Lexmark’s assimilation of best-of-breed capabilities into an integrated HCM platform brings into focus the IT foundation needed to close the loop on a holistic EMR strategy.”
Indeed, the goal of healthcare facilities goes beyond having a single point of access to patient information; it is about delivering the right content to each consumer on demand, in time, and in context. In this scenario, Lexmark Healthcare has three additional features that stand out as crucial elements of its value proposition:
• Cutting-edge connectivity and federated search capabilities, which aid far-reaching aggregation of relevant content collected across the various points of care;
• Industry-leading hardware and middleware tools, which allow for the ingestion of disconnected information otherwise isolated from the patient medical record; and
• Advanced workflow features of the solution, which provide the intelligence layer needed to distribute and present relevant data in the right sequence.
Through these leading capabilities, Lexmark Healthcare is able to effectively translate its unified content management platform into a full-fledged enterprise service bus that dynamically serves the data needs of all clinical, financial, and IT stakeholders.
The Lexmark Healthcare value proposition is truly multi-pronged, as it serves diverse stakeholders involved in purchasing, deploying, maintaining, and using the solution. In an ongoing effort to strengthen its value proposition, the company recently added options for a hosted cloud-based deployment model (GNAX Health, 2014) and a best-of-breed, zero-footprint image viewer (Claron Technology, 2015).
“By positioning itself ahead of the curve with a next-generation HCM model, Lexmark Healthcare has been catering to the avant-garde of healthcare providers, who are already implementing this vision,” observed Daher. “In doing so, it is also shaping the gold standard for the next wave of adoption of new HCM platforms.”
Each year, Frost & Sullivan presents this award to the company that has demonstrated excellence in terms of growth strategy and implementation. The award recognizes a high degree of innovation with products and technologies, and the resulting leadership in terms of customer value and market penetration.
Frost & Sullivan’s Best Practices Awards recognize companies in a variety of regional and global markets for outstanding achievement in areas such as leadership, technological innovation, customer service, and product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research.
Lexmark (lexmark.com) creates enterprise software, hardware and services that remove the inefficiencies of information silos and disconnected processes, connecting people to the information they need at the moment they need it.
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