Noble Systems Corporation, a global leader in unified contact center technologies, presented its “Innovations Award” to deserving clients at the company’s 2015 Select Noble Users Group (SNUG) Americas conference a gathering of Noble Systems clients and partners held last month in Atlanta, Georgia.
The Innovations Awards recognize Noble Systems clients who help Noble build and test new features, who use existing features in creative ways, and who are early adopters of new technologies. These innovations are beneficial to Noble’s entire user base, as new functionality is developed and made available to other customers.
The winner’s of the 2015 awards include:
• ALSAC/St Jude Children’s Research Hospital for achievements in CRM integration and workforce optimization;
• EZCorp for improvements in calling strategies and quality through the use of analytics tools;
• Midland Credit Management/Encore Capital Group for implementing sophisticated routing, contact and compliance tactics to increase productivity and reduce costs;
• Penncro Associates for utilizing compliance technologies to manage adherence to best practices and standards while increasing customer satisfaction.
Chris Hodges, Senior Vice President of Sales & Marketing at Noble Systems, comments,“Contact center technologies offer opportunities for businesses of all types. Wherever maximizing the efficiency and productivity of contacting customers, reducing operational costs, and managing regulatory compliance are a focus, contact automation can deliver a critical benefit. We are excited to see the success that our clients are achieving through the use of Noble’s suite of unified communications, analytics, and workforce optimization tools.”
About Noble Systems
Noble Systems Corporation (noblesystems.com) is a global leader in unified contact center technology solutions, providing innovative products since 1989. Every day, millions of customer contacts are made by agents at 4,000+ client installations worldwide using the award-winning Noble platforms for inbound, outbound and blended communications. The scalable, integrated Noble solutions include advanced ACD and predictive dialing; unified contact processing; and integrated IVR, recording, messaging, quality/monitoring systems, scripting, workforce optimization, real-time reporting and management, and analytics and decisioning tools. Based in Atlanta, GA, Noble Systems was the first vendor to offer an open, scalable, fully-distributed platform.