Verint® Systems, Inc. today announced that it has been named to Gartner’s recently published Market Guide for CRM Customer Service and Support Software in the Asia/Pacific Region.1 In the research report, Verint was recognized as the second largest CRM Customer Service and Support (CSS) software vendor in the APAC region in terms of total software revenue. This evaluation follows the organization’s placement in the Leaders Quadrant of the firm’s latest Magic Quadrant for Customer Engagement Center Workforce Optimization report2 and inclusion in the new Magic Quadrant for the CRM Customer Engagement Center.3
According to Gartner,“The increased importance of and demand for better customer service delivered through traditional and digital channels are changing many organizations’ customer service strategies in the Asia/Pacific (APAC) region. Organizations in this market spend more than $880 million annually to buy CRM CSS software. This market has had double-digit growth since 2011.”4
“We believe that Gartner’s recognition of Verint in the CRM Customer Service and Support Market Guide reinforces our continued growth and momentum as a trusted partner and provider of customer engagement optimization solutions in the APAC market,” says Ady Meretz, president, Verint Systems, Asia Pacific Ltd, Verint. “As we continue to advance our portfolio of CRM service and support solutions, our focus remains on helping organizations engage even more effectively with their customers and employees in order to heighten loyalty, enhance revenue, strengthen operational efficiencies and mitigate risk.”
1. Gartner,“Market Guide for CRM Customer Service and Support Software in the Asia/Pacific Region” by Olive Huang and Michael Maoz, March 12, 2015
2. Gartner,“Magic Quadrant for Customer Engagement Center Workforce Optimization” by Jim Davies, November 12, 2014
3. Gartner,“Magic Quadrant for the CRM Customer Engagement Center” by Michael Maoz and Jim Davies, April 27, 2015
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
About Verint Systems, Inc.
Verint® (verint.com) is a global leader in Actionable Intelligence®, which has become a necessity in a dynamic world of massive information growth. By empowering organizations with crucial insights, Verint solutions enable decision makers to anticipate, respond and take action, and make more informed, effective and timely decisions. Our solutions are designed to address three important areas of the actionable intelligence market: customer engagement optimization; security intelligence; and fraud, risk and compliance. Verint’s vision is to create A Smarter World with Actionable Intelligence®, and today, more than 10,000 organizations in over 180 countries including over 80 percent of the Fortune 100 already benefit from this vision.
This press release contains forward-looking statements, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2015 and other filings we make with the SEC.The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.
VERINT, ACTIONABLE INTELLIGENCE, MAKE BIG DATA ACTIONABLE, CUSTOMER-INSPIRED EXCELLENCE, INTELLIGENCE IN ACTION, IMPACT 360, WITNESS, VERINT VERIFIED, KANA, LAGAN, VOVICI, GMT, VICTRIO, AUDIOLOG, ENTERPRISE INTELLIGENCE SOLUTIONS, SECURITY INTELLIGENCE SOLUTIONS, VOICE OF THE CUSTOMER ANALYTICS, NEXTIVA, EDGEVR, RELIANT, VANTAGE, STAR-GATE, ENGAGE, CYBERVISION, FOCALINFO, SUNTECH, and VIGIA are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Other trademarks mentioned are the property of their respective owners.