Pegasystems, Inc., the software company empowering the world’s leading enterprises with strategic business applications, today announced it has been named a Leader in the Gartner Magic Quadrant for the CRM Customer Engagement Center.
The Gartner Magic Quadrant for the CRM Customer Engagement Center 20151 “examines the market for global customer service and support applications for case management, trouble ticketing and problem resolution.” Gartner reports it has placed new emphasis on new CRM features including mobile support, real-time analytics, industry-specific functionality and workflow, context mining, scalable cloud-based systems, social media engagement, suggested next agent action, multimodal capabilities, and co-browsing.
Pega was also recently named a leader for its unified offering in the Gartner Magic Quadrant for BPM-Platform-Based Case Management Frameworks2, the Gartner Magic Quadrant for Intelligent Business Process Management Suites3, the Magic Quadrant for Mobile Application Development Platforms4, and included in Gartner’s Magic Quadrant for Multichannel Campaign Management5.
Pegasystems believes its position in all five reports is due to its software’s unique ability to intelligently automate processes as well as connect front-office CRM applications with back-office operations to master complexity, achieve scale, quickly evolve, and enhance customer experience.
“We are pleased to be named a leader in this influential report,” said Pegasystems CEO and Founder Alan Trefler. “We believe the market is increasingly recognizing the need for a unified platform that can deliver end-to-end solutions, from point of contact with a customer all the way through fulfillment and across all channels. The Pega offering is the only one to be recognized in all five of these MQs. In our opinion, no other product is recognized as a leader in both platforms and strategic customer-facing applications. Global enterprises need the simplicity, speed, and predictable business results we can provide with our agile and scalable software.”
Pega’s strategic applications are built on the Pega 7 Platform and are available in the cloud or on-premises. Pega’s latest visual tools enable businesses to easily extend and change the application to meet their strategic business needs without coding. Pega’s proven scalability ensures the application operates across the ever-changing needs of users, business lines, geographies and channels that today’s enterprises demand.
1. Gartner, Inc.,“Magic Quadrant for the CRM Customer Engagement Center” Michael Maoz, Jim Davies, April 27, 2015
2. Gartner, Inc.,“Magic Quadrant for BPM-Platform-Based Case Management Frameworks,” Janelle B. Hill, Kenneth Chin, Rob Dunie, March 12, 2015
3. Gartner, Inc.,“Magic Quadrant for Intelligent Business Process Management Suites, 2015,” Rob Dunie, W. Roy Schulte, Michele Cantara, Marc Kerremans, March 18, 2015
4. Gartner Gartner, Inc.,“Magic Quadrant for Mobile Application Development Platforms, 2014,” Ray Valdes, Van L. Baker, Richard Marshall, Jason Wong, September 2, 2014
5. Gartner, Inc.,“Magic Quadrant for Multichannel Campaign Management,” Adam Sarner, Julie Hopkins, Jennifer Polk, Mike McGuire, April 13, 2015
Pegasystems (pega.com) develops strategic applications for sales, marketing, service and operations. Pega’s applications streamline critical business operations, connect enterprises to their customers seamlessly in real-time across channels, and adapt to meet rapidly changing requirements. Pega’s Global 2000 customers include many of world’s most sophisticated and successful enterprises. Pega’s applications, available in the cloud or on-premises, are built on its unified Pega 7 platform, which uses visual tools to easily extend and change applications to meet clients’ strategic business needs. Pega’s clients report that Pega gives them the fastest time to value, extremely rapid deployment, efficient re-use and global scale.
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