Noble Systems Corporation has received the 2015 Technovation Award from the Professional Association for Customer Engagement (PACE) for its Noble® TCPA Compliance Solution. Noble’s TCPA Compliance technologies are crucial in complying with regulatory guidelines in the Telephone Consumer Protection Act (TCPA) which prohibit automated calls to wireless phone numbers. The award was presented last week at PACE’s 2015 Annual Convention and Expo.
Noble’s patented TCPA Wireless Compliance solution combines the premier elements of its manual dialing features with its best-in-class compliance management capabilities to help companies safeguard their customer contact operations. Contact centers can identify wireless numbers and automatically remove them from an automated dialing queue, forcing them to be dialed manually via a PBX. The solution also allows contact centers to implement compliance management safeguards that block non-compliant manual call attempts, screening each record against a user-configured set of compliance criteria to determine whether a call is allowed.
Chris Hodges, Senior Vice President Sales & Marketing Noble Systems, says,“Compliance is a huge hot button in today’s business world, and affects virtually any organization that is managing communications with its customers. Noble Systems’ innovative TCPA Compliance solution allows companies to directly address the new regulations, so that they can maintain compliant business practices and avoid penalties.”
Noble Systems is highlighting its TCPA solution and other technologies for unified communications, analytics, and workforce optimization at its annual Select Noble Users Group event, being held this week in Atlanta, Georgia.
About Noble Systems
Noble Systems Corporation (noblesystems.com) is a global leader in unified contact center technology solutions, providing innovative products since 1989. Every day, millions of customer contacts are made by agents at 4,000+ client installations worldwide using the award-winning Noble platforms for inbound, outbound and blended communications. The scalable, integrated Noble solutions include advanced ACD and predictive dialing; unified contact processing; and integrated IVR, recording, messaging, quality/monitoring systems, scripting, workforce optimization, real-time reporting and management, and analytics and decisioning tools. Based in Atlanta, GA, Noble Systems was the first vendor to offer an open, scalable, fully-distributed platform.
The Professional Association for Customer Engagement (PACE) is the only non-profit trade organization dedicated exclusively to the advancement of companies that use a multi-channel approach to engaging their customers. These channels not only include primary contact centers, but digital channels like mobile, social media and the web. A core mission of PACE (paceassociation.com) is dedicated to proactively balancing industry best practices with current regulatory standards around using these channels when contacting customers. Our membership is made up of Fortune 500 companies, contact centers and technology suppliers that enable companies to contact their customers based on their preferred method.