Telecom service providers are in the midst of a major transformation. A key business trend for many is embarking on a next-generation network (NGN) transformation with a completely new architecture to enable the delivery of richer applications and new services such as IPTV, WiMAX and fixed-mobile convergence.
In addition, service providers are battling shrinking margins in the face of intense competition and declining subscriber growth. With a slowdown in earnings and revenue growth, service providers are forced to place increasing emphasis on achieving operational efficiencies to sustain profitability. This mandates a migration to a unified, packet-based infrastructure and optimizing OSS (Operational Support System) and BSS (Business Support System) systems.
Typical service providers' priorities in today's inverting market also include creating a differentiation by offering integrated services (which is an important customer retention tool), understanding end-user needs, and focusing on the rapid delivery of new compelling applications.
"In the past, the operations arena has been viewed as a cost center for global telecommunications service providers," says Dr. Lorien Pratt, Global Program Manager for Stratecast OSS and Infrastructure with Frost & Sullivan. "This situation has changed completely today, as strategic planning organizations look to OSS and BSS upgrades as the foundation for new revenue generating opportunities. Indeed, in our research we find that operators that best understand the strategic importance of OSS/BSS are best positioned to compete."
These business issues present a completely new set of requirements.
There is an urgent need for service providers to re-examine and rationalize OSS BSS platforms -- platforms that will facilitate the automation of business processes and significantly enhance operational efficiencies to offer seamless end-user experience; and enable operators to offer integrated services more quickly, and deploy sound marketing strategies by leveraging customer information to compete more effectively with over-the-top competitors such as Skype™, Google™ and MySpace.
Frost & Sullivan's exclusive Executive MindXchange summit on OSS BSS will address the new business challenges in the telecom industry, as well as the role of the OSS BSS systems in enabling next-generation telecom service providers. The summit will share best practices in the deployment and use of IT as a competitive differentiator, focusing on key themes like billing solutions (convergence, content, pre-paid and real-time), service management (assurance, fulfillment and inventory management), service delivery platforms, and outsourcing and managed services.
The two-day event, to be held at the Grand Copthorne Waterfront Hotel, Singapore, from March 26-27, 2007, is designed to be highly interactive, featuring end-user case studies, panel discussions and opportunities for networking and sharing best practices. Speakers include representatives from Tech Mahindra, Cisco Systems, Axiom Systems, Amdocs, Clarity International, Sitronics, Agilent Technologies, and Nokia Networks, amongst others. From Stratecast, a US-based division of Frost & Sullivan, Dr. Lorien Pratt, PhD, and Karl Whitelock will share their expertise and knowledge in the area of OSS Competitive Strategies.
For more information/registration details, please visit frost-oss.com. Media passes are also available to the press. You may also send an email to register for the summit to Surbhi Dedhia, Corporate Communications at sdedhia[.]frost.com with your full name, media/company name, title, telephone number, fax number and email.
Frost & Sullivan, a global growth consulting company, has been partnering with clients to support the development of innovative strategies for more than 40 years. The company's industry expertise integrates growth consulting, growth partnership services, and corporate management training to identify and develop opportunities. Frost & Sullivan serves an extensive clientele that includes Global 1000 companies, emerging companies, and the investment community by providing comprehensive industry coverage that reflects a unique global perspective and combines ongoing analysis of markets, technologies, econometrics, and demographics.