Verint® Systems, Inc. today announced that a U.S.-based state government agency will implement its workforce optimization software to help optimize citizen engagement. Already a customer of Verint’s quality management and recording solutions, the agency pursued new workforce management, eLearning and performance management capabilities to help advance operational efficiencies, gain greater visibility across its enterprise, and address advanced business requirements unrealized through its incumbent solution.
The state government agency is focused on serving citizens with respect, concern and professionalism, while also providing excellent and efficient service. Like many government agencies, it operates in a resource-constrained environment and is required to comply with a number of data security regulations. Using the Verint solution1 will help the organization achieve its goals and requirements through the advanced forecasting and scheduling of workload and staff in its contact centers, and by providing a standardized framework for tracking, managing and improving employee performance.
By capturing and aggregating data across multiple systems, Verint solutions help drive efficiency providing enterprise-wide visibility into what agents are working on, how effectively they’re performing and where there is a need to refresh skills. With the addition of robust workforce management, eLearning and performance management capabilities, the agency will now be well positioned to capture, analyze and act on the intelligence needed to tie employee activities to overall goals, adjust training and processes as needed, and implement a cycle of continuous improvement to drive superior citizen service.
Verint Workforce Management™ provides visibility into staffing, processes, and work across the areas of the enterprise that impact the customer experience. It also helps organizations reduce costs and enhance performance by staffing appropriately to meet current and projected workloads. To automate and simplify training, Verint eLearning™ makes lessons available on the desktop and delivers them at the most opportune time. Combine these offerings with Verint Performance Management™ and the organization has access to role-appropriate scorecards and an extensive set of predefined key performance indicators (KPIs) along with the ability to create customized KPIs to help employees see how they’re performing against their goals.
About Verint Systems, Inc.
Verint® (verint.com) is a global leader in Actionable Intelligence®, which has become a necessity in a dynamic world of massive information growth. By empowering organizations with crucial insights, Verint solutions enable decision makers to anticipate, respond and take action, and make more informed, effective and timely decisions. Our solutions are designed to address three important areas of the actionable intelligence market: customer engagement optimization; security intelligence; and fraud, risk and compliance. Verint's vision is to create A Smarter World with Actionable Intelligence®, and today, more than 10,000 organizations in over 180 countries including over 80 percent of the Fortune 100 already benefit from this vision. Learn more at verint.com and NASDAQ: VRNT.
1The Verint workforce management, performance management and eLearning solutions were purchased in late 2014.
This press release contains forward-looking statements, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2015 and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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