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Agency / Source: Social Security Administration (SSA.Gov)

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Social Security Announces Vision 2025, A Long-Range Service Delivery Vision Ensures a Commitment to Local Field Office Presence Nationwide - Embarking on its 80th Anniversary of being a key piece of the Nation’s fabric, Carolyn W. Colvin, Acting Commissioner of Social Security, today officially released Vision 2025 - SSA.gov
Social Security Announces Vision 2025, A Long-Range Service Delivery Vision Ensures a Commitment to Local Field Office Presence Nationwide

 

PRZOOM - /newswire/ - Baltimore, MD, United States, 2015/04/28 - Embarking on its 80th Anniversary of being a key piece of the Nation’s fabric, Carolyn W. Colvin, Acting Commissioner of Social Security, today officially released Vision 2025 - SSA.gov.

   
 
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The vision will serve as a “North Star” to guide Social Security and show how the agency will accomplish and deliver three key priorities: superior customer experience, exceptional employees, and an innovative organization over the next decade and beyond.

“We must be prepared to adapt as technology and society changes at an unprecedented rate,” Acting Commissioner Colvin said. “Vision 2025 is our way of making sure we keep up with these changes, and how we position ourselves to best serve the public in the future.”

When employees, customers, and partners are given the right tools to help them work better together, wonderful things happen. In shaping Vision 2025, Social Security reached out to as many individuals and organizations as possible for input. The agency engaged in active listening and communicating with internal and external stakeholders. Internally, the agency engaged employees, labor unions, and management associations. The agency encouraged and received feedback and ideas from the public through an online survey accessed on the agency’s website, socialsecurity.gov. The agency also worked with the National Academy of Public Administration, members of Congress, advocacy groups, and the Social Security Advisory Board. The input Social Security received resulted in “emerging themes” that led to the development of the three key priorities.

Vision 2025 reflects Social Security’s full commitment now and in the future to offering customers choices in how they do business with us. This commitment includes sustaining a field office structure that provides face-to-face service and is responsive to members of the public who need or prefer face-to-face service.

“Vision 2025 represents the agency’s commitment to continuous long-term planning. It will guide our more than 65,000 employees who continue to provide exemplary service to our customers,” Acting Commissioner Colvin said. “We are proud of our longstanding commitment to customer service and continual efforts to improve efficiency. We are also excited about our vision for serving the public in the next 10 to 15 years.”

 
 
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Agency / Source: Social Security Administration (SSA.Gov)

 
 

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Social Security Announces Vision 2025, A Long-Range Service Delivery Vision Ensures a Commitment to Local Field Office Presence Nationwide

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Social Security |
Contact: LaVenia J. LaVelle - SSA.gov 
410-965-8904 press.office[.]ssa.gov
 
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IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Social Security Administration (SSA.Gov) securities in any jurisdiction including any other companies listed or named in this release.

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