JDA Software Group, Inc.and Centiro, the provider of cloud-based delivery management solutions, today announced a global alliance to jointly deliver their industry-leading retail supply chain management solutions. By extending JDA’s supply chain execution solutions with Centiro’s parcel management capabilities customers can drive new efficiency from omni-channel fulfillment.
The rise of omni-channel retailing is placing increased pressure on retailers’ supply chain capabilities. Today’s “right now” customer is dictating how and when they would like to receive goods, as well as how they would like to return them. Studies have shown that nearly one in two consumers would be deterred from shopping online with a retailer if they offered inconvenient fulfillment options (Retail Week, The Consumer 2014). This reinforces that fulfillment and returns excellence is becoming a requirement for retailers globally.
“We are really excited to be partnering with JDA as it exposes our delivery management capabilities to a truly global retail customer base,” said Niklas Hedin, CEO of Centiro. “Traditional supply chain systems have been based on product volume and a finite number of delivery locations. Now, customer preference is dictating that retailers must ship a wider variety of goods to an infinite number of locations, while at the same time be able to manage a growing number of returned goods. Our partnership with JDA will enable retailers to offer the fulfillment and returns experience that customers are demanding.”
The alliance between Centiro and JDA will enable retailers to provide ‘anywhere anytime’ fulfillment and return services that are fast, convenient and reliable. Through providing consumers with a full-circle brand experience, retailers will be able to further boost customer loyalty and profitability.
“Customers are no longer prepared to wait an indeterminate number of days for a delivery to be made, or to visit a store to collect their goods,” said Fabrizio Brasca, vice president of solutions strategy at JDA. “Today’s retailers require real-time operations in order to fulfill orders within hours or even minutes. To make this happen, retailers need to ensure that inventory and fulfillment plans are executable, and supported by effective delivery management capabilities. At JDA we are always looking for other best-in-class providers to align with, and Centiro’s capabilities help to deliver a differentiated omni-channel capability to our customers.”
About JDA Software Group, Inc.
At JDA (jda.com), we’re fearless leaders. We’re the leading provider of end-to-end, integrated retail and supply chain planning and execution solutions for more than 4,000 customers worldwide. Our unique solutions empower our clients to achieve more by optimizing costs, increasing revenue and reducing time to value so they can always deliver on their customer promises. Using JDA, you can plan to deliver.
Centiro (centiro.com) is the leading innovator in cloud-based transportation and delivery management solutions. Centiro’s products empower companies and finer supply chains in over 65 countries. The company has won several awards and accolades over the years and is ranked as one of the best places to work in Europe by Great Place to Work®.
“JDA” is a trademark or registered trademark of JDA Software Group, Inc. Any trade, product or service name referenced in this document using the name “JDA” is a trademark and/or property of JDA Software Group, Inc.