Metalogix, provider of the industry’s most recognized and trusted management solutions to move, manage and secure collaboration platforms, including SharePoint, Exchange and Office 365, announced today that it has received the NorthFace ScoreBoard AwardSM from Omega Management Group Corp. in recognition of achieving excellence in customer service and support in 2014. Since 2000, the award has been presented annually to companies who, as rated solely by their own customers, exceeded expectations in customer satisfaction during the prior calendar year. Omega is an expert in customer experience management (CEM) strategy, and helps companies boost revenue and profits by consistently exceeding customer expectations for service quality.
“The NorthFace ScoreBoard Award recognizes organizations who not only offer exemplary customer service, but who also center their existence on a deep commitment to exceeding customer expectations,” said John Alexander Maraganis, president & CEO of Omega. “In 2014, more than 250 projects, many international in scope, were judged from scores of companies based in the U.S. and abroad. The majority of companies are repeat recipients, which shows that, despite the tough economy, implementing a CEM strategy is a reliable, proven way to achieve business success.”
“Metalogix has made outstanding customer service a cornerstone of our company mission and this award reflects that,” said Steven Murphy, CEO, Metalogix. “This is recognition for something much deeper than our live 24 x 7 support. Our entire organization is aligned to ensure customers’ success and is partnered with our customer support team at every level. This acknowledges the results of that support team’s hard work, and inspires all of Metalogix to continue our dedication to customer success.”
Omega’s methodology measures customer satisfaction and loyalty levels on a 5-point scale (or equivalent) four times during the year in such categories as technical support, field service, customer service and account management. NorthFace ScoreBoard Award recipients are companies who, based solely on survey responses from their own customers, achieved a 4.0 or above out of a possible 5.0.
“Due to its unique ‘customer-only vote’ criteria, the NorthFace ScoreBoard Award has been viewed from its inception as the only objective benchmark for excellence in customer service,” Maraganis said. “Our research indicates that companies that consistently achieve a 4.0 rating or above, which we call the ‘Loyalty Zone, ’ are succeeding in locking in profitable, long-term customer relationships, and this significantly raises the bar on their competitors.”
Metalogix (metalogix.com) provides industry-recognized management tools for mission-critical collaboration platforms. These tools are engineered and supported by experts committed to the rapidly evolving deployment and operational success of our clients.
Metalogix’ world-class Tools and Client Service have proven to be the most effective way to manage increasingly complex, and exponentially growing metadata and content across collaboration platforms.
For over a decade, Metalogix has developed the industry’s best and most trusted management tools for SharePoint, Exchange, and Office 365, backed by our globally acknowledged live 24x7 support. Over 14,000 clients rely on Metalogix Tools every minute of every day to monitor, migrate, store, synchronize, archive, secure, and backup their collaboration platforms.
Metalogix is a Microsoft Gold Partner, an EMC Select Partner, and a GSA provider. Our Client Service division of certified specialists is the winner of the prestigious NorthFace ScoreBoard AwardSM for World Class Excellence in Customer Service.