PRZOOM - /newswire/ -
Sao Paulo, Brazil, 2015/02/18 - Frost & Sullivan Award Recognizes Best Practices, Market Leadership and Value for Customers in the Outbound Contact Center Systems Industry - Altitude.com.
Altitude Software, a leader in unified customer interaction solutions, announced today it has received the "2014 Latin American Market Leadership Outbound Contact Center Systems Industry" Award from Frost & Sullivan.
"Altitude Software achieved a 27,9% share in the outbound contact center solutions market in Latin America in 2013" stated José Roberto Mavignier, Frost & Sullivan's ICT Industry Director LATAM. "Altitude Software has also maintained its outbound market share leadership in 2014, showing an outstanding performance in terms of executing pioneering best practices and deliver great service experience. Through important product innovations in its latest Altitude uCI 8 solution, the company was able to provide impeccable solutions for its customers, and also make sure that they benefitted maximally from them".
Altitude Software in the leadership position in the outbound segment for Latin America
"We are honoured to be recognized as a market leader, not only because of our business growth, but because our applications help contact centers execute business strategies in real time and deliver maximum value in a wide range of operational situations" stated Frederico Dias, Altitude Software President for Latin America. "In a challenging economic environment, companies and organizations come to value our solutions even more as they provide real flexibility, great performance and fast ROI. Our dialing solutions were the first to market in the early 1990's, and have been innovation and performance leaders in the market ever since";
Each year, Frost & Sullivan presents this award to the company that has demonstrated excellence in terms of growth strategy and implementation. The award recognizes a high degree of innovation with products and technologies and the resulting leadership in terms of customer value and market penetration.
Frost & Sullivan Best Practices awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis and extensive secondary research to identify best practices in the industry.
Altitude uCI 8 with significant innovation in key contact center business areas
Altitude uCI 8 is the latest release of Altitude's proven contact center solution suite, in use in 1,100 contact centers worldwide. It includes hundreds of new features focused on increasing contact centers' ability to perform profitably. "Altitude Software solutions have a great track record in helping business leaders innovate, seek new opportunities and perform better. Our solutions boost contact centers' efficiency and competitiveness, while ensuring good customer relationships, legal and regulatory compliance", said Frederico Dias.
Altitude Software delivers a robust, modular solution that handles all customer interactions and unifies all touch points throughout the organization in an open, platform-independent solution, based on standards. With 15 offices in four continents and a strong partner network, Altitude Software leverages existing technology investments, adding value without disruption across a wide range of situations with low total cost of ownership.
Watch the video and Download a complimentary copy of the Frost & Sullivan Best Practices Report here. Or get more information about this award-winning solution and about how to achieve Intelligent Customer Engagement.