PRZOOM - /newswire/ -
New York, NY, United States, 2015/01/13 - Confirmit Horizons honored for exceptional innovation with launch of industry’s first true customer engagement hub - Confirmit.com.
Confirmit announced today that TMC, a global, integrated media company, has named Confirmit Horizons Version 18 as a 2015 CUSTOMER Product of the Year Award winner. This is the sixth consecutive year that Confirmit, the leading global solutions provider for Customer Experience, Employee Engagement and Market Research, has received the award.
A series of significant innovations in this release of Confirmit Horizons marks the company’s determination to enable organizations to gain maximum value from all data sources, delivering richer business insights to empower smarter decisions and enable faster reactions to changing business needs.
Confirmit Horizons V18 introduced Confirmit SmartHub™, the industry’s first customer engagement hub that enables businesses to capture, analyze and respond to customer and market feedback across multiple channels and sources in real-time.
“It’s becoming increasingly difficult for businesses to manage the massive amount of financial, customer, employee and market data,” shared Terry Lawlor, EVP Product Management, Confirmit. “We introduced Confirmit SmartHub to resolve this business pain and give organizations the power to analyze and understand their data, and to deliver context and depth to vital customer and market feedback.”
In addition to SmartHub, Confirmit Horizons V18 also introduced:
• Instant Analytics: a new, powerful analysis module that provides immediate, actionable insights with no setup or training required.
• Active DashboardsTM: a module providing enhanced data visualization to enable stakeholders to analyze information and track trends immediately on a variety of devices.
• Action Management: a module to ensure businesses can automatically trigger actions, based on up-to-date customer, employee or market information. Cases can be managed through to completion to ensure businesses drive change and close the loop on tactical and strategic actions.
“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor Confirmit with a 2015 Product of the Year Award,” said Rich Tehrani, CEO, TMC. “Confirmit Horizons has proven deserving of this elite status and I look forward to continued innovation from Confirmit in 2015 and beyond.”
Lawlor continues,“We’re delighted to be recognized by CUSTOMER magazine once again, and continue to work to deliver innovative solutions to our customers. In late 2014 we launched Confirmit Horizons Version 18.5 which introduced further significant enhancements, including on-platform text analytics that are designed to enable businesses to drive richer insights and make smarter decisions something we’ll continue to do throughout 2015.”
The 17th Annual Product of the Year Award winners will be published in the January/February 2015 issue of CUSTOMER magazine.