Noble Systems Corporation, a global leader in unified contact centre technology solutions, announced today that it has been selected by NTC VoiceSolutions, a leading customer solution organisation servicing a diverse array of industries, to implement a suite of products tailored to support their international contact centre operations.
“Noble Systems is proud to partner with NTC VoiceSolutions, a company known for providing a superior customer experience, whether they are conducting a survey or promoting a product or service,” said Ashley Clayton, general manager of Noble Systems Australia. “We’ll work with them to deliver a unified contact centre solution that strengthens their level of customer service.”
Noble Systems will deliver a comprehensive solution featuring blended dialling and routing for outbound and inbound calls, IVR, call recording, unified agent desktop tools, advanced reporting resources, and mobile management tools. The platform will be used for a variety of outsourced communications operations, from NPS surveys to outbound sales.
“We are pleased to be working with Noble Systems,” said Tim Collins, CEO of NTC Voice Solutions. “Once the new system is fully implemented, I believe it will help us improve the effectiveness of our contact campaigns and make our clients very happy. The Noble solution platform will be used in all our international contact centre sites, including our new state-of-the-art Melbourne centre, allowing us to use advanced technology on behalf of our clients.”
About Noble Systems
Noble Systems Corporation (noblesystems.com) is a global leader in the customer communications industry, providing innovative solutions for Unified Communications, Business Process Management and Analytics. Tens of thousands of agents at 4,000+ client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of multi-channel inbound, outbound and blended contact processing, strategy planning, and resource management tools for companies of all sizes. Our CPE, CaaS and innovative premise/cloud hybrid platforms include ACD, predictive dialling, blended processing, recording and monitoring, IVR, messaging, interaction analytics and workforce management.
About NTC VoiceSolutions
NTC VoiceSolutions (ntcvoice.com.au) are an inbound and outbound telemarketing provider that provides sales support, customer service, digital sales, web chat, recruitment and training solutions to help companies improve business functionality and profitability both in Australia and globally. With a seasoned management team of dedicated specialists with almost 100 years’ experience in the customer contact arena which allows them to deliver professional and integrated solutions to clients.