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Aptean Launches Financial Regulations and Compliance Hub - Today Aptean launched the Financial Regulations Hub, featuring exclusive content dedicated to helping guide financial services companies on navigating Consumer Financial Protection Bureau (CFPB) regulations and compliance guidelines - Aptean.com
Aptean Launches Financial Regulations and Compliance Hub

 

PRZOOM - /newswire/ - Atlanta, GA, United States, 2014/09/10 - Today Aptean launched the Financial Regulations Hub, featuring exclusive content dedicated to helping guide financial services companies on navigating Consumer Financial Protection Bureau (CFPB) regulations and compliance guidelines - Aptean.com. NASDAQ: TRMB

   
 
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The Consumer Financial Protection Bureau (CFPB) provides regulations, monitors customer complaints and enforces specific guidelines for the betterment of U.S. consumer affairs in the financial industry. According to a July, 2014 Forrester Research, Inc. report, it is likely that there will be a substantial rise in the volume of complaints as customers continue to discover that there are avenues for complaining about financial services products and companies.

“The Consumer Finance Protection Bureau may be a new agency, but it’s not wasting any time fining financial institutions for fraud and deceptive practices. Some fines have been as high as $2 billion, with leads coming in from regulators such as HUD, OCC, and the FTC, as well as customer complaints,” writes Renee Murphy, senior analyst, Forrester, in “Listen to Your Customers to Meet Financial Regulations.”

The Forrester report is available on the Financial Regulations Hub, along with additional content focused on leveraging complaints management solutions to improve the customer experience as well as overall business processes:

• How to Recover When the Customer Experience Breaks: webinar archive with Aptean Vice President of CRM Matt Keenan and customer service guru Shep Hyken.
• Utilizing Complaints to Improve the Customer Experience: written by Matt Keenan, published in Bank Systems & Technology.
• The Complaint Calculator: an online calculator to help financial services organizations determine the impact customer complaints can have on revenue.

About APTEAN

Aptean (aptean.com) helps businesses profit, innovate and grow where the work gets done in the call center, on the floor of the factory, at the end of the assembly line. That’s where Aptean’s CRM, ERP and Supply Chain software applications enable nearly 5,000 customers to satisfy their customers, operate more efficiently and stay at the forefront of their industry. Aptean is where software WORKS.

 
 
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Aptean Launches Financial Regulations and Compliance Hub

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Aptean | CFPB
Contact: Will Haraway - Aptean.com 
770-351-9600 William.Haraway[.]aptean.com
 
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IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any APTEAN securities in any jurisdiction including any other companies listed or named in this release.

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