• Company Receives Highest Issued Rating Across Multiple Categories in DMG Consulting Speech Analytics Report;
• Verint Named Star Performer by Speech Technology Magazine.
These honors highlight the organization as a leader in technology innovation and customer satisfaction.
Verint Named Top Vendor for Customer Satisfaction and Technology Innovation Leadership
According to the 2014 2015 Speech Analytics Product and Market Report from analyst firm DMG Consulting LLC, Verint achieved a perfect score five out of five in categories that include training, ongoing service and maintenance, professional services, innovation, responsiveness to product enhancement requests and communication.
Verint also led the market in responsiveness to product requests and training satisfaction, and tied for the top ranking in implementation satisfaction and ongoing service and maintenance and professional services. In all, the survey looked at customer satisfaction ratings across 10 major categories.
“These ratings are a testament to our ongoing commitment to technology innovation and partnering with our customers to help ensure their success leveraging our analytics solutions and full Customer Engagement Optimization suite,” says Nancy Treaster, senior vice president and general manager, strategic operations, Verint Enterprise Intelligence Solutions™.
Speech Industry Awards: Star Performer
In the Fall 2014 issue of Speech Technology, Verint Voice of the Customer Analytics™ was recognized as a Star Performer in the 8th annual Speech Industry Awards program, which identifies the biggest speech technology innovators, as well as the most notable advancements and industry trends. Verint has consistently earned high marks year-over-year for its speech analytics solutions, and this year it was recognized for expanding into new markets that include voice biometrics through its acquisition of Victrio™, in addition to its growth in driving customer engagement optimization solutions through its acquisition of KANA® Software.
About Verint Systems, Inc.
Verint® (verint.com) is a global leader in Actionable Intelligence® solutions. Actionable Intelligence is a necessity in a dynamic world of massive information growth because it empowers organizations with crucial insights and enables decision makers to anticipate, respond and take action. Verint Actionable Intelligence solutions help organizations address three important challenges: customer engagement optimization; security intelligence; and fraud, risk and compliance. Today, more than 10,000 organizations in over 180 countries, including over 80 percent of the Fortune 100, use Verint solutions to improve enterprise performance and make the world a safer place.
This press release contains forward-looking statements, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2014 and our Quarterly Report on Form 10-Q for the quarter ended July 31, 2014 and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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