Fonality, the innovative provider of business phone systems and integrated communications solutions designed to reduce the friction that slows business momentum, today announced the release of Fonality CRM Link, which will be revealed at Cloud Partners Conference, Sept. 8 10 in New Orleans.
Fonality CRM Link unites the Fonality business phone solution with salesforce.com’s system, providing seamless integration and an improved customer experience for users of both tools.
“To maintain growth and momentum, many businesses rely on two essential tools: Salesforce CRM™ and Fonality’s business phone system,” said David Scult, Fonality’s chief executive officer. “With our new CRM Link, users of both Fonality and Salesforce® can increase productivity, enrich contact data, and ultimately, experience improved customer interactions that lead to new sales.”
Fonality CRM Link is a sophisticated integration between Fonality and Salesforce, and features:
• A single dashboard within salesforce.com’s user interface that includes an embedded on-screen dial pad, automated notes, caller ID and call records.
• Incoming call screen pop-up displaying matching contact records for fast and superior customer service.
• Single click dialing of contacts, allowing users to call any phone number stored in Salesforce® by simply clicking on a phone number within the record.
• Realtime logging of notes taken during a call, and note storage within the customer’s activity history in Salesforce.
In addition, and unlike many competitors, Fonality CRM Link does not require any software installation, and therefor works for users of both Apple Mac computers and those running Microsoft Windows. All Fonality CRM Link functionality operates using any modern web browser.
“Uniting the business phone system and Salesforce makes both systems more powerful and every user more productive,” said Ikki Boudargham, president of Fonality partner DataTel Consulting Inc. “Fonality has taken a smart, simple approach that customers are going to love.”
Salesforce® and Salesforce CRM™ are trademarks of salesforce.com/.
Fonality (fonality.com) provides business phone systems and applications for growing companies. More than 25,000 businesses in 99 countries rely on Fonality to help them sell, service, and collaborate. Fonality customers select the deployment, voice connectivity, and payment options that best meet their needs. Every Fonality edition includes unlimited contact center queues for all employees, and is offered with bundles of critical business applications such as HD video collaboration and call recording.