The award marks the second consecutive year that Noble has been ranked as the market leader. At the heart of its continued growth is Nobleís key performance drivers of flexible deployment options, compelling feature set, and strength of offering.
The Frost & Sullivan North American Outbound Dialing 2014 Market Share Leadership Award is presented to the company that has demonstrated excellence in capturing the highest market share within its industry. The Award recognizes the company's leadership position within the industry in terms of revenues or units, as specified. Noble Systemsí client base has grown to more than 20 percent of the outbound dialer systems market, maintaining its position at the head of the marketplace. Of note are Noble's growing patent portfolio and brand strength, its TCPA wireless compliance solution, speed to lead applications for inside sales groups, and flexible options for both large and small organizations.
ďFor the second consecutive year Noble Systems has achieved greater than 20 percent market share in the Outbound Dialing Systems market, increasing its share over 2013 and maintaining its market leadership position,Ē said Nancy Jamison, principal analyst, Customer Contact at Frost & Sullivan. ďThe company has achieved this through continuous innovation, a keen knowledge of and execution on market requirements, and superior support of its customersĒ.
James K. Noble, Jr., president and CEO of Noble Systems, states,ďNoble Systemsí primary goal is to deliver solutions that meet the broad spectrum of contact center technology needs for organizations of all sizes, beginning with superior outbound dialing technologies and extending to a complete, unified customer communications platform. We are delighted that this commitment has propelled us to the forefront of the market, especially considering the ongoing challenges presented by regulations and changing strategies. As we celebrate our 25th anniversary this year, we are honored to be recognized for our best-in-market solutions by an esteemed organization in Frost & Sullivan.Ē
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About Noble Systems
Noble Systems Corporation (noblesystems.com) is a global leader in unified contact center technology solutions, providing innovative products since 1989. Every day, millions of customer contacts are made by agents at 4,000+ client installations worldwide using the award-winning Noble platforms for inbound, outbound and blended communications. The scalable, integrated Noble solutions include advanced ACD and predictive dialing; unified contact processing; and integrated IVR, recording, messaging, quality/monitoring systems, scripting, workforce optimization, real-time reporting and management, and analytics and decisioning tools. Based in Atlanta, GA, Noble Systems was the first vendor to offer an open, scalable, fully-distributed platform.