Defne, a leading provider of telecom solutions, software products and services for communications networks, is pleased to announce that a leading mobile operator in Common Wealth of Independent States (CIS) region and an acquired customer, has signed a multi-year support and maintenance agreement. The mobile operator will utilize Defne’s technical support and maintenance in order to provide innovative call completion and management services to over 14 million mobile subscribers on its 3G network. The three-year deal demonstrates the confidence customers have in Defne’s solutions and technical expertise to support their growth strategies.
Utilizing Defne’s reliable and scalable call completion and management solutions, the mobile operator is able to launch differentiating collect call services that increase revenue potential. With Defne’s Converged CollectCall Suite including CollectCall, PokeCall, MicroCredit (HotOffer) and Friend & Family Service, the mobile operator provides subscribers with user-friendly services and increases the rate of connected calls.
Oguz Haliloglu, CEO of Defne, commented,“We are proud to be the trusted long-term partner of this Tier 1 operator. This multi-year support and maintenance contract is a testament to Defne’s technical expertise and ability to support service provider customers to establish competitive advantage, enhance service experience, increase subscriber loyalty and accelerate their growth strategies. Defne will continue to invest in our solutions and services to stay as the partner of choice for operators around the world.”
Defne provides high quality products and solutions that are backed by a dedicated and experienced maintenance team ready to solve problems, if and when they occur. From delivery to 7x24 monitoring and on-site/remote services, Defne’s support and maintenance team is committed to the success of acquired customers by resolving any technical issues as efficiently as possible.
Defne (defne.com.tr), established in 1996, is a leading global provider of telecom solutions, software products and services for communications networks. Defne’s solutions enable network operators and service providers to monetize every potential connection beyond limits while enhancing subscriber experience. Backed up with professional and managed services, Defne offers a differentiated portfolio of innovative call completion, call management, messaging, and mobile marketing solutions. Today, more than 25 service providers across 20 countries serving over 500 million subscribers are driving revenue growth and increasing customer loyalty with Defne’s solutions and services. Expertise on IN, IVR, and messaging combined with a wealth of skilled resources, allows Defne to provide reliable and scalable solutions that seamlessly integrate with existing customer infrastructure.
Headquartered in Istanbul, Turkey, Defne has offices in Dubai, UAE and New Delhi, India. Defne ranked in the Deloitte Technology Fast 500 EMEA and the Deloitte Technology Fast 50 Turkey programs in multiple years.