LiveVox, Inc., the leading provider of cloud contact center solutions for enterprise operations, announced that TMC, a global community of communication technology leaders, awarded LiveVox with the 2014 Communications Solutions Product of the Year Award for providing comprehensive cloud-enabled compliance capabilities. The latest of which is LiveVox’s Four Clouds, a TCPA Risk Mitigation Suite.
Driven by TCPA challenges facing today’s contact centers, LiveVox developed the Four Clouds, a suite of four autonomous, on-demand dialing technologies that are each separated and distinguished at both the hardware and software levels. In doing so, the Four Clouds helps businesses easily achieve some of the market’s highest levels of system autonomy, directly addresses key TCPA concerns and optimizes the trade-off between risk and efficiency for each business strategy.
“We are pleased to be recognized for our achievements in helping BPO’s find solutions to the operational challenges around compliance,” says Dusty Whitesell, Chief Evangelist, LiveVox. “Cloud has proven once again to be able to rapidly and effectively respond to market changes without requiring businesses to sacrifice time, Capex or integration costs. The Four Clouds is a prime example of the type of speed-to-market and flexibility that LiveVox’s cloud platform can offer to complex organizations.”
Leveraging LiveVox’s cloud architecture allows contact centers to achieve greater levels of agent efficiencies while reducing compliance risk and maintaining security and redundancy across all systems. Cloud provides the simplicity and flexibility needed to rapidly adapt contact strategies to meet the standards of the ever-changing regulatory environment without large financial investments.
Since its exclusive release last year, LiveVox’s Four Clouds has proven to produce higher levels of agent efficiencies while maintaining even greater risk mitigation safeguards compared to traditional dialing technologies.
Additional Benefits of the Four Clouds:
• Provides compliance controls to all systems, helping also address key CFPB concerns (e.g. 100% call recording, account and phone penetration controls, time-zone settings)
• Achieves significantly greater levels of agent efficiencies by leveraging key cloud-enabled capabilities (e.g. capacity bursting/pacing/load balancing, global ACD, virtual configurations)
• Retains LiveVox’s integrated core contact center functions within each system (e.g. ACD, IVR, Call recording, Business Analytics, and simplified third party integrations)
• Maintains security and redundancy across all systems (e.g. PCI certification, carrier backed SLA’s)
• Reacts quickly to the ever changing compliance requirements by leveraging the cloud (e.g. agile LiveVox R&D team, and short release life cycle)
“Congratulations to LiveVox for receiving a 2014 Communications Solutions Product of the Year Award,” said Rich Tehrani, CEO, TMC. “LiveVox’s Enterprise Cloud Contact Center Solution has demonstrated true innovation and is amongst the best solutions that facilitate voice, data and video communications brought to market in the past twelve months. I look forward to continued excellence from LiveVox in 2014 and beyond.”
About LiveVox, Inc.
LiveVox (livevox.com) is a leading provider of cloud contact center solutions for enterprise operations. Through a patented PCI-certified cloud platform and redundant IP/MPLS mesh, it delivers true multi-tenant highly scalable and burstable contact center solutions such as ACD, predictive dialer, IVR, centralized call recording, business analytics and compliance suite. LiveVox enables fast deployment of contact center solutions from the cloud, while offering customers full control to manage their day-to-day business requirements in a cost efficient way.
TMC is a global, integrated media company that helps clients build communities in print, in person and online. TMC publishes multiple magazines including CUSTOMER, INTERNET TELEPHONY, M2M Evolution and Cloud Computing. TMCnet is read by more than 1.5 million unique visitors each month, and is the leading source of news and articles for the communications and technology industries. TMC is also the producer of ITEXPO, the world’s leading B2B communications event, as well as industry events: M2M Evolution; Cloud4SMB Expo; DevCon5; HTML5 Summit; Super Wi-Fi Summit, CVx; AstriCon; StartupCamp, and more. Visit TMC Events for a complete listing and further information.