When the USA-based International Parking Institute (IPI) realized the opportunities and advantages to be gained from disseminating its knowledge and experience via e-learning, it started searching for a suitable learning management system (LMS).
To help in this search, the IPI produced a document setting out over 50 required features of an LMS. These included that the LMS had to have:
• An excellent, reliable customer service from the provider
• Reporting capabilities that included the ability to manage records for both institute members and non-members
• A Tin Can option for packaging
• Mobile learning capabilities
• Customizable certificates
• The ability to be branded with the IPI logo
• Email notification for learners
• The ability to set expiration dates for learners
• A cloud-based solution so that users wouldn’t experience significant downtimes while the LMS was being upgraded
• Reliable, on-demand, 24 x 7 accessibility to the e-learning materials.
“Moreover, its cost couldn’t be prohibitive,” said Kathleen Federici, the Director of Professional Development at the IPI.
Generating a positive learner experience was key for the IPI. It wanted learners to have courses created via the most relevant technology, giving them an advantage when experiencing asynchronous learning.
Furthermore, it wanted the users to be able to easily access the course content on such things as interpersonal skills as well as parking industry-related topics including parking enforcement, on- and off-street parking and the technological trends in parking - as well as to begin and navigate the programs intuitively.
“With such a long list of key criteria for its LMS, it was fortunate that the IPI came across Docebo the global E-Learning Software-as-a-Service (SaaS) solutions provider - fairly early on in its search,” said Alessio Artuffo, Docebo’s Chief Operating Officer in North America.
The IPI adopted Docebo’s LMS because that LMS met every one of the IPI’s 50 or more criteria for an ideal LMS. In addition, the IPI found that the Docebo Cloud-based LMS offered easy integration with its other corporate systems - and the company provides a high level of customer service.
“The Docebo LMS met all our business requirements,” Kathleen confirmed. “We particularly liked the ease of navigation and the administrative and customer support options.”
Integrating the Docebo LMS securely with the IPI member database proved challenging but it’s extremely important for the IPI because it allows them to present institute members with one set of course prices while showing a completely different price for the same courses to non-members. This enables the IPI to manage both members’ and non-members’ learning needs and records, along with differential course pricing, in one system.
“And now that we have new requirements, due to an organizational accreditation related to external regulatory standards that we’re seeking, Docebo is working with us to meet those additional compliance standards principally by adding new features to the LMS,” she added.
“Docebo also offers our users a seamless and positive experience - making their whole learning experience enjoyable for them,” Kathleen stated. “Once our users who’re are drawn from universities, government, municipal as well as public and private entities and organizations - buy a course on our website, the Docebo LMS automatically releases user access emails within minutes of the e-commerce transaction.
“The ease of navigation through the LMS proves that the system is intuitive and user-friendly. To date, 96% of our users say the technology is easy to navigate.
“Moreover, we’ve not had an inquiry from any of the 700 and more users who’re in the system and we inaugurated working with the Docebo LMS over six months ago. Of course, we provide each user with a two-minute tutorial on the system, which 90% of all users complete and, on the evidence of zero inquiries, this appears to be more than adequate.”
To read more and to download the case study, visit the Docebo website.
About the International Parking Institute (IPI)
Originally known as the Institutional and Municipal Parking Congress (IMPC), the IPI was founded in 1962 to ‘advance the parking profession’ and is based in Alexandria, VA, in the USA.
It draws its members from professionals from cities, port authorities, civic centers, academic institutions, hospitals and healthcare facilities, airports, corporate complexes, race tracks, transit and transportation agencies, retail, hospitality, and entertainment and sports centers, as well as architects, engineers, financial consultants, urban planners, and suppliers of equipment, products and services to the parking and transportation industries. It achieves its aims through leadership, education, professional development, conferences connections, data collection, advocacy and outreach.
Docebo (docebo.com) is a disruptive Cloud E-Learning solutions provider that is revolutionizing the online training market with its Software as a Service Learning Management System. Established in 2005, Docebo has over 28,000 installations worldwide, and is sold in more than 65 countries around the world. The Docebo LMS offers an enterprise solution for mid-sized to large organizations. Customers benefit from Docebo solutions thanks to a scalable pricing model, a third party integration (via API), and reliable service available 24/7 to further enhance the user experience.