Free press releases distribution network?

More news: Software
Agency / Source: Aspect Software, Inc.

Check Ads Availability|e-mail Article


Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!



Aspect Software Named #1 Global Workforce Management Solution Vendor for Fourth Consecutive Report - Aspect Software announced that Pelorus Associates has named Aspect the leading global workforce management vendor in its 2014 World Contact Center Workforce Management Systems Market report
Aspect Software Named #1 Global Workforce Management Solution Vendor for Fourth Consecutive Report

 

PRZOOM - /newswire/ - Phoenix, AZ, United States, 2014/06/05 - Aspect Software announced that Pelorus Associates has named Aspect the leading global workforce management vendor in its 2014 World Contact Center Workforce Management Systems Market report.

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Software Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

• Retains top spot in both North American and Global rankings since 2006;
• Aspect Workforce Management available in the cloud, on premises or in a hosted environment.

Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, back-office and award-winning cloud solutions, today announced that Pelorus Associates, an independent market research and consulting company, has named Aspect the leading global workforce management vendor in its 2014 World Contact Center Workforce Management Systems Market report. According to the report, Aspect owns 26.7 percent of the global workforce management market, and also leads the North American market with a 32.8 percent share. This is the fourth consecutive report in which Aspect has held the top spot in both rankings.

“Pelorus Associates has produced comprehensive biannual reports on the contact center workforce management market since 2006. In each of our studies Aspect has consistently ranked number one in global market share based on aggregate sales of software licenses and professional services. With its 40-year history in the industry Aspect was instrumental in creating the modern contact center,” said Dick Bucci, senior consultant, Pelorus Associates. “The companies that now comprise Aspect literally invented the automatic call distributor, predictive dialing, and automated workforce scheduling and forecasting. We believe that Aspect’s continued leadership in the workforce management space is due to its large global footprint, reputation for superior customer care, and track record of innovation.”

With a recently redesigned user interface, Aspect Workforce Management is an easy-to-use forecasting, planning, scheduling, employee self-service and real-time management tool that ensures every employee and supervisor is productive, engaged and delivering an exceptional customer experience. Aspect Workforce Management is part of the Aspect Workforce Optimization suite that includes quality management and performance management capabilities. In addition, the benefits of Aspect Workforce Management can be extended beyond the contact center to manage enterprise experts and back office personnel that can be blended with front office agents.

“Aspect’s ranking as the market share leader in global workforce management solutions provides solid proof of Aspect’s commitment to creating intuitive, value-driven solutions that completely integrate with customer service operations,” says Spence Mallder, Senior Vice President, General Manager of Workforce Optimization at Aspect. “As the contact center becomes a more integral part of the overall customer experience, enterprises are searching for ways to provide a better user experience for their agents and supervisors and create greater continuity between the front and back office. Aspect WFM, in collaboration with the WFO suite, lets companies do just that, regardless of whether it is deployed at our customers’ premises or in the Aspect cloud.”

About Aspect
Aspect’s (aspect.com) fully-integrated solution unifies the three most important facets of modern contact center management: customer interaction management, workforce optimization, and back-office. Through a full suite of cloud, hosted and hybrid deployment options, we help the world’s most demanding contact centers seamlessly align their people, processes and touch points to deliver remarkable customer experiences.

Aspect, the Aspect logo, are either trademarks or registered trademarks of Aspect Software, Inc., in the United States and/or other countries. The names of other companies and products mentioned herein may be the trademarks of their respective owners.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Software Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Agency / Source: Aspect Software, Inc.

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick PRZOOM - Press & Newswire Visibility Checker

 

Distribution / Indexing: [+] / [Company listed above is a registered member of our network. Content made possible by PRZOOM / PRTODAY indexing services]

 
 
# # #
 
Software Warnings - IMPORTANT:
Always be aware/cautious about what you download on your computer/mobile! PURCHASE SOFTWARE related keywords / Banner Ads. Click HERE for details!
.

 
  Your Banner Ad showing on ALL
Software articles,
CATCH Visitors via Your Competitors Announcements!


Aspect Software Named #1 Global Workforce Management Solution Vendor for Fourth Consecutive Report

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name PRZOOM - Press & Newswire and LINK as the source.
 
  For more information, please visit:
Is this your article? Activate ALL web links by Upgrading to Press Release PREMIUM Plan Now!
|
Contact: Tim Dreyer - Aspect.com 
630-227-8312 tim.dreyer[.]aspect.com
 
PRZOOM / PRTODAY - Newswire Today disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Aspect Software, Inc. securities in any jurisdiction including any other companies listed or named in this release.

Software via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY



Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!




Read Latest Press Releases From Aspect Software, Inc. / Company Profile


Read Software Most Recent Related Press Releases:

LDiscovery Completes Acquisition of Kroll Ontrack
SYSPRO Opens a New Office in Nairobi, Kenya
Rocket Servergraph Professional Now Supports IBM i
JDA Solutions Selected by Coca-Cola FEMSA Mexico to Support its Innovative Supply Chain
CommutAir Leverages The Weather Company, an IBM Business, to Harness the Power of Big Data from the Tarmac
Leading Independent Research Firm Cites TIBCO as a Strong Performer in Insight Platform Report
Saba Named a Leader in Learning and Performance Management
Infor Recognized as Top Retail Software Provider in 2016 RIS News LeaderBoard
IBM Debuts Blockchain Ecosystem to Help Accelerate Growth of Networks on Hyperledger Fabric
Permanent TSB to Improve Contact Centre Performance and Compliance with Noble Systems Composer Real-Time Speech Analytics

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
 
NewswireToday Celebrates 10 Years in Business
Find business coaching, life coaching, executive coaching and corporate coaching, best selling coaching books, ...



PREMIUM Members


Visit  Triggr & Bloom

Visit  La Bella Bakery Artisan Bakery Arizona

Visit  BizJobs.com







 
  ©2016 PRZOOM — Limelon Advertising, Co.
Home | About PRZOOM | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR free press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneur newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today