Verint® Systems, Inc. today previewed event highlights leading into its annual Driving Innovation™ global user conference, which takes place June 9-12 at the Hilton Lake Buena Vista in Orlando, Florida.
This year’s conference program will take an in-depth look at how organizations are leveraging Actionable Intelligence® to drive customer engagement optimization, as well as manage fraud, risk and compliance through the use of enterprise workforce optimization (WFO), customer analytics, and a variety of multichannel customer service solutions via Verint’s acquisition of KANA® Software earlier this year. Driving Innovation is uniquely hosted by and for customers of Verint solutions, with customers playing a central role in sharing their successes and best practices. It offers attendees a dynamic environment that includes industry and motivational speakers, roundtable and breakout sessions, hands-on learning, networking opportunities and a host of social and other interactive activities.
Informative Keynotes, Tracks and Customer-Led Sessions
This year’s keynote will feature Robyn Benincasa, world champion adventure racer, best-selling author and San Diego firefighter. In the interactive session “Ordinary People, Extraordinary Results: The Eight Essential Elements of Human Synergy,” Benincasa will look at what the world’s most successful, high-performance teams have in common and how they reach extraordinary accomplishments through teamwork and human synergy.
Additionally, 10 interactive tracks will explore industry trends, business application and execution, as well as solution-specific sessions. These presentations will share real-world business cases using Verint solutions to help attendees gain new perspectives, solve problems, maximize opportunities, and learn best practice tips and techniques. With a focus on workforce optimization, voice of the customer, fraud and risk offerings across contact center, branch/banking and back-office environments, the event will include session titles such as:
Understanding the Customer's Journey
Attendees will learn how a global business process outsourcer built a voice of the customer practice leveraging speech analytics, text analytics and enterprise feedback management to better understand the customer journey and drivers of customer sentiment. The session will address how the collected insights have improved the customer experience, identified cost reduction opportunities, and helped the organization evolve from a multichannel to an omnichannel customer strategy.
Managing Your Contact Center in Today’s Multichannel and Social World
With the rise of social media and multichannel customer service, contact centers are placing an increased focus on integrated, single-suite solutions to empower agents to manage cross-channel interactions. Attendees will learn how to select the right solutions to provide complete insight to customer engagements, maximize resources and staffing and drive superior ROI.
Reinventing Authentication in the Contact Center
Organizations spend billions annually in authenticating customers in their contact centers, but it doesn’t stop the fraudsters. Learn how new methods using data science and voice biometrics can help improve the customer experience and call outcomes, as well as mitigate fraud and risk.
Workforce Optimization in the Back Office: A Day in the Life with Verint
The WFO team from a leading mail-order pharmacy will provide a “day in the life” look at how it supports back-office employees, line managers and other staff in delivering against business goals using workforce and performance management solutions that have become vital to business operations.
Incorporating Self-Service Technology into the Branch to Meet Customer Needs
In this interactive panel session, learn how some retail banks are evolving their branch models to meet changing customer needs and expectations by incorporating newer technologies, such as virtual tellers, advanced-function ATMs, kiosks, tablets and more into their branch locations.
Pre-Conference Workshops, Technology Showcase and More
Other activities taking place during Driving Innovation include pre-conference workshops to provide training. Organized into tracks that focus on industry best practices and/or features in Verint’s solutions, these sessions provide hands-on learning in a small, interactive environment. Advanced registration is required.
The Technology Showcase provides customers with an opportunity to “test drive” new and advanced solutions, meet face-to-face with technical experts, and exchange ideas with other organizations, as well as Verint partners. Among this year’s sponsoring organizations are such companies as inContact, Adtech Global, HireIQ, AudioCodes and Imation.
About Driving Innovation
Driving Innovation is dedicated to exploring the evolution of today’s customer service operations and the drive toward customer engagement; the critical roles an organization’s contact center, branch and back-office operations departments play in shaping the customer experience; the opportunities and challenges the industry holds; and key trends and practices for achieving business goals and competitive advantage.
About Verint Systems, Inc.
Verint® (verint.com) is a global leader in Actionable Intelligence® solutions. Actionable Intelligence is a necessity in a dynamic world of massive information growth because it empowers organizations with crucial insights and enables decision makers to anticipate, respond and take action. Verint Actionable Intelligence solutions help organizations address three important challenges: customer engagement optimization; security intelligence; and fraud, risk, and compliance. Today, more than 10,000 organizations in over 180 countries, including over 80 percent of the Fortune 100, use Verint solutions to improve enterprise performance and make the world a safer place.
This press release contains forward-looking statements, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2014 and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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