Infor, a leading provider of business application software serving more than 70,000 customers, today announced that it has been selected as a winner in the 2014 Confirmit ACE (Achievement in Customer Excellence) Awards. This marks the sixth consecutive year that Infor Xtreme™ Support has received this honor, awarded to a group of businesses that have demonstrated outstanding achievement in customer experience. Infor was also recognized for Best Use of Feedback Solutions, which acknowledges organizations that best use Confirmit solutions to capture, analyze and act on the Voice of the Customer to improve the customer experience.
"Being patient and listening to customers is not enough. Support teams should take a proactive, engaged approach to analyze feedback and deliver effective solutions," said Marylon McGinnis, senior vice president of Global Support, Infor. "Infor has tailored its support plans around an industry-specific methodology to move beyond traditional product support and deliver individualized care for our customers."
Receiving a Confirmit ACE Award is an honor that recognizes rigorous application of customer experience processes and outstanding performance as measured by those processes. To be eligible, organizations must have run a Voice of the Customer, Employee or Partner program between January 1, 2013, and December 31, 2013.
"This year's ACE Awards submissions were especially competitive," said Henning Hansen, President and CEO of Confirmit. "The winners of the 2014 ACE Awards for Best Use of Feedback Solutions are leaders in delivering tangible business results by acting on the insights provided by their customer experience programs. We're proud to honor Infor, and be its trusted customer experience partner."
Confirmit (confirmit.com) is the world's leading SaaS vendor for multichannel Voice of the Customer, Employee Feedback, and Market Research applications. The company has offices in Oslo (headquarters), Chengdu, Cologne, Grimstad, London, Moscow, New York, San Francisco, Vancouver, and Yaroslavl. Confirmit's software is also distributed through partner resellers in Madrid, Milan, Salvador, Sydney, and Tokyo.
Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Aurora, British Airways, Cross-Tab, Dow Chemical, Farmers Insurance, GfK, GlaxoSmithKline, GMO Research, JTN Research, Keep Factor, Morehead Associates, Nielsen, Research Now, Swapit, Swisscom, Symantec and The Wellcome Trust.
Infor (infor.com) is fundamentally changing the way information is published and consumed in the enterprise, helping 70,000 customers in more than 200 countries and territories improve operations, drive growth, and quickly adapt to changes in business demands. Infor offers deep industry-specific applications and suites, engineered for speed, and with an innovative user experience design that is simple, transparent, and elegant. Infor provides flexible deployment options that give customers a choice to run their businesses in the cloud, on-premises, or both.