Based on its recent analysis of the electromagnetic compatibility (EMC) testing services market, Frost & Sullivan recognizes TÜV Rheinland with the 2014 European Frost & Sullivan Customer Value Enhancement Award. TÜV Rheinland’s commitment to providing exceptional customer service, comprehensive offerings, and unrivalled technical expertise in EMC testing has made it the most preferred service provider among original equipment manufacturers (OEMs) across several industries in Europe.
“TÜV Rheinland can test a variety of wireless technologies, including Bluetooth, wideband code division multiple access, 3G, and 4G; it can also conduct EMC testing on short-range devices, long-range wireless devices, and ZigBee® embedded products, which are gaining prominence across Europe,” said Frost & Sullivan Research Analyst Rohan Thomas. “Additionally, the company is among the first participants in the market to improve its EMC testing capabilities for implanted medical devices as well as for wide-area network or frequency bands for medical services.”
Further, TÜV Rheinland performs rigorous quality checks at every point in the supply chain, as well as scrutinizes and acts on feedback from end users. The company plans to initialize a process, whereby the customer is kept in the loop on any possible challenges that they might encounter before project inception so that testing can be completed quickly and the customer’s time to market can be shortened.
TÜV Rheinland has taken steps to keep track of the EMC-related standards and protocols that evolve over time and differ by geography, such as sending team members for conferences held by national and international standardization bodies. This, along with the company’s involvement in the national and international technical and conformity assessment organizations, EMC expert task force as well as other committees, allows it to ensure that products are in line with the complex, dynamic EMC standards and protocols.
“TÜV Rheinland has extended its presence to Eastern Europe, where there is a rising need for EMC testing services,” said Thomas. “This puts the company in a unique position to support customers across both Western and Eastern Europe.”
Each year, Frost & Sullivan presents this award to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment that customers make in its services or products. This award recognizes the company's inordinate focus on enhancing the value that its customers receive, beyond simply good customer service, leading to improved customer retention and, ultimately, customer base expansion.
Frost & Sullivan Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis and extensive secondary research to identify best practices in the industry.
About TÜV Rheinland
Founded in 1872, TÜV Rheinland (tuv.com) is a global leader in independent testing, inspection, and certification services, ensuring quality and safety for people, the environment and technology in nearly all aspects of life. The company maintains a presence in 500 locations spanning 66 countries, employs 18,000 people and has an annual revenue of $2.2 billion (€1.6 billion). TÜV Rheinland inspects technical equipment, products and services, oversees projects and helps to shape processes for a wide variety of companies through its worldwide network of approved labs, testing facilities and education centers. Since 2006, the company has been a member of the United Nations Global Compact to promote sustainability and combat corruption.
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