Espire Infolabs is delighted to announce its inclusion in Digital Clarity Group's Guide to Service Providers for Web Content and Customer Experience Management. The report released by Digital Clarity Group (DCG) on the 22nd April, evaluates over 45 service providers, including Espire, and emphasizes on the vital role played by Service Providers in Customer Experience Management.
As pointed out by DCG’s report “Historically, organizations have invested a great deal of time and effort in selecting the right web content management platform and paid little attention to the selection of the partner charged with implementing and integrating the product. In our experience, this is a huge mistake. It is no doubt one of the reasons that so many companies are dissatisfied with their WCM solution or deem it an outright failure.”
“Customer’s today require complete solution from concept, design, execution, delivery, hosting and managing for their customer experience journey; which extends way beyond just building a traditional portal”, said Gagan Oberoi, Managing Director and Chief Operating Officer, Espire Infolabs. “At Espire, we partner with our customers in their customer engagement journey; tailoring our solutions to their unique needs and weaving in a digital strategy for them which includes helping them choose the right technology platform with solutions to plug insights from social sentiments and implementing a holistic customer engagement solution specific to their business and Industry”
According to Scott Liewehr, CEO, Digital Clarity Group,“The forces of digital disruption have inverted the power relationship between buyers and sellers. Consumers now dictate the time, place, and tenor of conversations about products and brands. They have developed a voracious appetite for superior experiences and will quickly abandon companies when disappointed. Forming the right ecosystem of partners to respond to consumer demands has become as important as the software infrastructure was 10 years ago.”
To learn more about DCG’s report visit, digitalclaritygroup.com/digital-clarity-group-releases-guide-to-european-agencies-and-integrators-for-web-content-and-customer-experience-management/.
About Espire Infolabs:
Espire (espire.com) is a full spectrum global Information Technology services company, with a global footprint. Espire has strong practices in Web Content Management (WCM) & Customer Experience Management (CEM), Customer Communications Management (CCM), Enterprise Content Management (ECM) and Data Warehouse & Business Intelligence.
In the Content Management space, Espire offers comprehensive solutions that span the complete eco-system of Content Management such as solutions for customer experience, personalization, multi-channel marketing, social media strategy and integration of CMS with enterprise applications. Espire’s solutions are vendor agnostic, with deep technology expertise cutting across leading WCM platforms such as SDL Tridion, SharePoint, Sitecore and Oracle and Opens Source platforms such as Umbraco, Joomla, DotNetNuke, WordPress and Drupal.