Splunk, Inc., provider of the leading software platform for real-time operational intelligence, today announced that Clickatell, a global leader in mobile messaging and transaction services, has improved its customer service solutions with Splunk® Enterprise. With Splunk software, Clickatell reports that it has optimized the uptime and reliability of its services by collecting, monitoring and analyzing valuable customer information in real time, such as errors, usage and other important events. Clickatell executives also use Splunk dashboards to monitor the key business performance indicators that impact revenue. To learn more, read the Clickatell case study.
“Splunk software has impacted how quickly we become aware of a potential issue before it becomes a real problem,” said Hugo Roux, solutions architect, Clickatell. “The team now has the ability to spot and react faster to anomalies, so we can be more proactive, letting customers know something is wrong before they flag it to us. In Africa, it is often difficult to identify problems early on and being able to do so is a key service differentiator for Clickatell in the local market.”
Clickatell has increased service availability by monitoring its IT environment. Splunk software helps to anticipate potential problems, both at Clickatell and also on the customer side, so the team can contact its enterprise customers and help them to resolve issues quicker. In addition, Clickatell has increased the level of visibility into the organization's revenue generating systems by using Splunk software for business analytics. Executive-level dashboards monitor critical business metrics such as traffic figures and volume of messages - enabling business stakeholders to spot performance trends and make better decisions in real time.
“Clickatell’s use of Splunk software demonstrates how operational intelligence can greatly impact and improve the customer service side of an organization,” said James Murray, vice president of EMEA, Splunk. “By monitoring, indexing, analyzing and visualizing machine data across the business, Clickatell is gaining all sorts of new actionable insights - all using a single platform. This differentiates Clickatell from many of its competitors and increases overall trust in the Clickatell brand. Splunk software is also a key part of Clickatell’s forward-looking vision to use big data to enhance all aspects of its business.”
About Clickatell, Inc.
Clickatell (clickatell.com) is a global leader in mobile messaging and transaction services, which enable its customers to alert, interact and transact with their business partners and communities on the mobile phone. Clickatell’s global footprint means that it can deliver short message services (SMS) through its next-generation Clickatell Mobile eXchange (CMneXt) to over 800 mobile networks in over 200 countries and territories, with the potential to reach 6 billion mobile phone users - more than 80 percent of the world’s population. In addition, with Clickatell Transaction eXchange (CTX), it provides the essential link between mobile consumers and their financial institution, with services like airtime top-up.
More than 15,000 enterprise, government, medium and small business customers and application developers have embraced Clickatell’s technology solutions. Founded in 2000, Clickatell is headquartered in Redwood City, Calif.
About Splunk, Inc.
Splunk, Inc. (splunk.com) provides the leading software platform for real-time Operational Intelligence. Splunk® software and cloud services enable organizations to search, monitor, analyze and visualize machine-generated big data coming from websites, applications, servers, networks, sensors and mobile devices. More than 7,000 enterprises, government agencies, universities and service providers in over 90 countries use Splunk software to deepen business and customer understanding, mitigate cybersecurity risk, prevent fraud, improve service performance and reduce cost. Splunk products include Splunk® Enterprise, Splunk Cloud™, Splunk Storm®, Hunk™: Splunk Analytics for Hadoop and premium Splunk Apps.
Investor Contact Information:
Ken Tinsley - Splunk Inc.
P: 415-848-8476 - E: ktinsley[.]splunk.com.
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