Noble Systems Corporation, a global leader in unified contact center technology solutions, will host its 2014 Select Noble Users Group (SNUG) Conference this month in Orlando, Florida, from April 16 - 18. The theme of this year’s event is “Going Beyond the Call”, a reference to how the company’s unified platform and technology solutions enable users to make the most of every customer contact and engage with them to build a relationship.
“Customer Service and compliance are at the forefront of today’s contact center environment,” says James K. Noble, President and CEO of Noble Systems. “The SNUG conference gives our clients an opportunity to meet with other users and discover how to optimize their use of the Noble solutions to meet these challenges. Through our mix of educational sessions, interactive workshops, and networking events, they gain take-away knowledge that can be applied in their centers, creating more effective contact strategies to connect with their customers, comply with regulations, and improve the customer experience.”
The SNUG conferences combine business experts, industry leaders and product specialists in an environment that promotes knowledge sharing to help users work faster and smarter, reduce costs and optimize results. SNUG 2014 will feature a keynote address from Alison Levine, a history-making mountaineer and best-selling author, and Darlene Geller-Stoff, an industry consultant and popular speaker on contact center operational issues, will participate in several roundtable and panel sessions. Learn more on the SNUG 2014 Conference website.
About Noble Systems
Noble Systems Corporation (noblesystems.com) is a global leader in unified contact center technology solutions, providing innovative products since 1989. Every day, millions of customer contacts are made by agents at 4,000+ client installations worldwide using the award-winning Noble platforms for inbound, outbound and blended communications. The scalable, integrated Noble solutions include advanced ACD and predictive dialing; unified contact processing; and integrated IVR, recording, messaging, quality/monitoring systems, scripting, workforce optimization, real-time reporting and management, and analytics and decisioning tools. Based in Atlanta, GA, Noble Systems was the first vendor to offer an open, scalable, fully-distributed platform.